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RETURN POLICY

Thank you for buying at ISDIN.

 

Customer satisfaction is our first priority. If you are not entirely satisfied with your purchase, we're here to help. You may just simply follow these guidelines:

• Products must have been purchased directly from www.isdin.com. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased
• Products must be returned within 30 days of order date
• We cannot accept returns on used products
• Products specified as non-returnable or not for resale cannot be returned
• Call our Customer Care toll free 1-855-763-1210 or email customercare.us@isdin.com for a Return Goods Authorization form with the following information:
     - Customer Name, Street Address and Email Address
     - Product Name and quantity
     - Date of Purchase and order number
     - Reason for Return

 

If approved, a Return Goods Authorization form will provided via fax or email. Customer Service will provide complete shipping instructions with the form. This form must accompany all returns.

• Please include a copy of your receipt (or a note with your order #, name, email address, phone number)
• In some cases, original shipping and handling charges are non-refundable

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

If you have any questions about our Returns and Refunds Policy, please contact us:

• By phone number: 1-855-763-1210
• By email: customercare.us@isdin.com
• By visiting this page on our website: www.isdin.com