WeBeat US - Terms and conditions 

ISDIN Terms and Conditions 

INDEX 

1. Terms and Conditions of Use 

2. Terms and Conditions of Sale 

3. Love ISDIN Community Terms and Conditions 

TERMS AND CONDITIONS OF USE 

1. Corporate identification data 

You are visiting https://www.isdin.com/uswebsite (hereinafter, 

the Website) and/or the ISDIN - Love Your Skin mobile 

application (hereinafter referred to as the App), owned by 

ISDIN Corp. (hereinafter, ISDIN and/or Company, we, 

our or us). 

ISDIN is a US Company, with registered office at 36 Cattano 

Avenue, 3rd Floor, Morristown, New Jersey (NJ), 07960, 

with tax identification number 37-1762320. 

You can contact ISDIN by means of calling to the following 

telephone number +1 862-242-8129 or by writing to us 

through the online customer care form available 

at here. Please note that our phone line is available from 

Monday-Friday, 8:30 a.m to 5:00 p.m EST, excluding 

holidays. 

YOUR ACCESS AND USE OF THE WEBSITE IS SUBJECT 

TO THE FOLLOWING TERMS AND CONDITIONS TERMS 

OF USE (THE "TERMS AND CONDITIONS OF USE") AND 

ALL APPLICABLE LAWS. BY ACCESSING OR USING 

ANY PART OF THE WEBSITE, YOU ACCEPT, WITHOUT 

LIMITATION OR QUALIFICATION, THESE TERMS AND 

CONDITIONS OF USE. IF YOU DO NOT AGREE WITH 

ALL OF THE TERMS AND CONDITIONS OF USE SET 

FORTH BELOW, YOU MAY NOT USE ANY PORTION OF 

THE WEBSITE. 

ARBITRATION NOTICE AND CLASS ACTION WAIVER: 

THESE TERMS OF USE GOVERN HOW CLAIMS 

BETWEEN YOU AND THE COMPANY WILL BE 

RESOLVED. THESE TERMS AND CONDITIONS OF USE 

CONTAIN AN ARBITRATION AGREEMENT AND CLASS 

ACTION WAIVER. PLEASE READ THEM CAREFULLY, 

SINCE THEY AFFECT YOUR LEGAL RIGHTS. YOU 

AGREE THAT DISPUTES BETWEEN YOU AND US WILL 

BE RESOLVED BY BINDING ARBITRATION AND YOU 

WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS 

ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. 

ACCESSIBILITY 

If you are having any trouble accessing these Terms and 

Conditions of Use or the Website, please contact us at +1- 

862-242-8129, our customer care phone lines are open 

Monday through Friday, 8:30 am to 5:00 pm EST, excluding 

holidays. 

1. Types of ISDIN Users and Terms of Use acceptance 

These terms and conditions of use (hereinafter, Terms of 

Use) govern the access and use of the Website, as well as 

the App, the latter may be downloaded directly by the user 

from the Apple Store and/or Google Play, whereby the 

Application is operative for Android and IOS devices and 

operating systems, in particular for iOS 14 and Android 

4.4W. 

Through the Website and App, ISDIN offers products, 

services, loyalty programs or promotional actions - even ona temporary basis - that may be subject to their additional 

terms and conditions (collectively, the Additional Terms), 

which will be available for users on a case-by-case basis. Inthe event that the Additional Terms do not govern a specificmatter, it shall apply the stated in the present Terms of Use.To this regard, please note that such promotional actions 

shall be offered by the company, and even modified, 

according to ISDINs sole discretion according to businessneeds and interests, without being necessary a prior noticeto users. In the event of a conflict between these Terms of 

Use and any Additional Terms, the Additional Terms will 

prevail unless expressly stated otherwise. 

Information on prescription drugs and/or medical devices 

that do not have prior authorization to advertise to the publicby the health authorities may only be accessed by users 

who are professionals in the health sector. Any reference onthe Website or in the App in relation to prescription drugs 

and/or medical devices that do not have prior authorizationfor advertising to the public by the health authorities shall 

only apply to healthcare professionals and, therefore, userswho are not healthcare professionals shall not access suchcontent (for illustrative purposes, non-professional users 

shall be deemed to be the Guest, and Users in accordancewith the definitions described below). 

The different types of users that will be able to access the 

Web and the App are: 

1. Non registered user (browsing mode), hereinafter 

Guest: 

A Guest user is a person who accesses or browses the 

services and activities of the Website and/or the App, 

without having registered in either of them. 

To access or browse in Guest mode, no prior registration as a user is required within the Website or the App, 

notwithstanding the fact that for using certain services or 

accessing to content, registration shall be mandatory. 

Those Guests who do not register will not have a Love Isdin account and therefore will not be able to accumulate or 

redeem points and will only have access to the public 

content of the Website and/or App. 

The access to the Website constitutes your unequivocal 

acceptance of these Terms of Use. 

1. Registered User 

Visitors to the Website or App can register to make an 

account (Registered Users), under the conditions 

described in this section and in the applicable clauses of 

these Terms of Use, the Terms and Conditions of Sale and the Love ISDIN Terms and Conditions. 

Upon registration, they will be provided with a user account and a password (and, if applicable, with other similar 

identification and authentication methods) (the 

Credentials). The Registered User commits to make a diligent use and grant the data confidentiality of the provided data by ISDIN. Registered Users are responsible for the 

appropriate storage and confidentiality of their Credentials, and they commit to not share or assign its use to third 

parties, nor even in a temporary or permanent manner, nor to let its use to outside third parties. ISDIN is not 

responsible, and will not be held liable, for the wrongful use, loss, or disclosure of your Credentials. 

Consequently, ISDIN will not be held liable in regards to the 2 / 33

use of the contents offered on the Website or App by any 

outsider third party who uses a Registered User's 

Credentials to this intend, as a result of a non-diligent action, voluntary supply or loss of the same by the user without 

notifying ISDIN of the circumstance. 

It is the Registered User's obligation to immediately notify 

ISDIN of any improper use of Credentials or that allows its use, such as theft, loss, or unauthorized access to them, in order to proceed to their immediate cancellation. Unless and until ISDIN receives written notice from the Registered User that his/her Credentials have been compromised, ISDIN 

shall be exempt from any liability that may arise from the 

improper or unauthorized use of Credentials by unauthorized third parties and the Registered User shall be deemed as 

solely responsible for any acts, including any purchases , use or request made until ISDIN receives a prior written 

notice from the Registered User. 

Registered Users may modify their Credentials at any time through his private user account as a Registered User of the Website or the App. Likewise, the Registered User will be 

able to modify his privacy preferences in the space provided for this purpose. 

2.1 IsdinLovers who have scanned a QR of an ISDIN 

product that awards points: 

United States consumers of legal age and residency (US 

Consumers) who legitimately scan a QR of an ISDIN 

product awarding points, and that shall be designed to grant access to the Love Isdin platform, may register in the 

Website or App as IsdinLovers upon their legitimate 

purchase of a qualifying ISDIN product for personal use via authorized credit or debit card. (described further below in Clause 1 of the Love ISDIN Community Terms and 

Conditions). 

In any event, ISDIN reserves the right to request proof of 

purchase of the ISDIN product from the IsdinLover. 

2.2. IsdinLover who has not scanned a QR of an ISDIN 

product: 

US Consumers that decide to freely access to Love Isdin 

platform without having previously scanned an ISDIN 

products QR or who access Love Isdin platform by 

scanning an ISDIN QR inserted in any communication 

campaign carried out by ISDIN, will be duly registered on the Website or App. Registered IsdinLovers who have not 

scanned an ISDIN products QR may only accumulate 

Points for their participation in Love Isdin Actions (as defined in clause 2.2 of the Love ISDIN Community Terms and 

Conditions). 

ISDIN may restrict and/or limit the access and participation of the registered IsdinLover without scanning a QR to some Love Isdin Experiences, which will be referenced on the 

Love Isdin platform itself. 

Hereinafter, the Guest and the IsdinLover will be jointly 

referred as User/s. 

1. Authorized Use of the Website and App 

This Website or App is provided for the Users personal and non-commercial use and for informational purposes only. 

Any other use of the Website requires the prior written 

consent of ISDIN, which may be withheld by ISDIN in 

ISDINs sole discretion. By further using the Website or App, the User further represents and warrants that he/she: (i) is

located inside the U.S.A., or (ii) is located outside the 

European Union or European Economic Area and agrees to be bound by U.S.A. laws and; (ii) is 18 years of age or older and agrees to be bound by these Terms of Use. This 

Website is intended for Users situated in the United States. 

Having said that, ISDIN shall make available to Users, within the Website or App or other domains of its ownership, or 

App, interactive spaces such as blogs, forums and 

communication spaces between Registered Users for 

educational purposes, related to health, including sharing 

experiences, knowledge and discussing topics according to the personal experience of each one. For this purpose, 

Users must respect at all times: 

Privacy rights of other Users. Users may not provide 

ISDIN with personal information of other Users or 

individuals without explicit consent. 

Use the Website and its content in accordance with 

laws, these Terms of Use, and public order. 

Do not express political beliefs and/or ideas that 

enhance discrimination. 

Maintain respect toward third parties' opinions and 

comments. 

Do not make abusive or defamatory comments or 

comments of a sexual or threatening nature. 

Do not make false, inaccurate or incorrect statements 

of ISDIN, its directors, its employees, the Website or 

App or its content. 

Do not use texts, materials, images, videos, or 

opinions belonging to third parties or in breach of 

third party intellectual property rights, or even use 

similar materials even if they belong to the user and 

not to third parties. 

Do not publish third parties images without having 

their express consent and compliance with 

applicable law, including intellectual property law. 

Do not destroy, alter, modify, prevent the use of, 

disable or, in whatever other manner or means, 

damage the data, programs or electronic documents 

found on the Website or App. Do not use any 

automated means, including, without limitation, 

agents, scripts, spiders, robots, data mining 

techniques or other automated devices or programs 

to access, monitor, catalog, download or otherwise 

reproduce, store or distribute content available on 

the Website or App. Further, Users may not use any 

such automated means to manipulate the Website or 

App, such as automating what are otherwise manual 

or one-off procedures. 

User may not take any action to interfere with, or 

disrupt, the Website or App or any other User's use 

of the Website or App, including, without limitation, 

via means of overloading, flooding, mailbombing 

or crashing the Website, circumventing security or 

user authentication measures or attempting to 

exceed the limited authorization and access granted 

to you under these Terms of Use. Users may not 

frame portions of the Website or App within another 

Website. Users may not resell use of, or access to, 

the Website or App to any third party without ISDINs 

prior written consent. 

Do not hinder access to other Users by means of 

massive consumption of the computer resources 

through which ISDIN provides the ISDIN products, or 

to carry out actions that can damage, interrupt or 

generate errors in said systems or services. 

Do not create User accounts by using false data or in 

the name of third parties who have not expressly 

given their consent. 

Do not introduce, among others, programs, viruses, 

macros, applets, ActiveX controls or any other logical 

device or sequence of characters that cause or are 

likely to cause any type of alteration in the computer 

systems of ISDIN or third parties. 

Do not send unsolicited marketing ideas. The User 

expressly agrees that ISDIN is free to use any ideas, 

concepts, know-how, or techniques contained in any 

communication you send to us without compensation 

and for any purpose whatsoever, including but not 

limited to, developing, manufacturing and marketing 

products and services using such information. 

Likewise, ISDIN reserves the right to unilaterally withdraw comments, photographs, and/or other content stored in any Website or App sections when it is suspected that those 

comments, photographs, and/or other content infringe or 

breach third party rights or applicable laws, are used for 

advertisement purposes (SPAM), or when ISDIN deems its withdrawal necessary or appropriate in ISDINs sole 

discretion. 

Any repeated or serious infringement of the Terms of Use 

described above, as well as any infringement of applicable laws, morality, good faith, public order or the principles 

governing ISDIN's activities will result in the loss of the right to access the Website and/or the App, as well as any legal action that ISDIN may deem appropriate. 

4. Advertisement 

The Website and App may contain advertisements or 

sponsored content. The advertisers and sponsors shall be solely responsible for ensuring that material submitted for 

inclusion on the Website or App complies with applicable 

laws. 

ISDIN will not be responsible for any error, inaccuracy or 

irregularity that may include such advertisement content or of the sponsors. In any event, to lodge complaints and/or 

claims in connection with the content inserted in the 

Website, advertisers or sponsored parties shall contact the Legal Department at the following email 

address: gi_cplegal@isdin.com. 

5. Third Parties Links 

5.1) Links to other websites 

These Terms of Use exclusively govern the Website or to 

the App, including Love Isdin, and ISDINs content, and do not apply to any third parties websites accessible through 

the Website or the App. Those third party websites shall be governed by their own terms and conditions or other 

applicable law. 

ISDIN will not be responsible for any changes to or updates of any linked third-party websites. In the event that 

hyperlinks to third-party websites are available on the 

Website or App, including its Love Isdins section, ISDIN will not exercise any control over such third-party websites and their content. In no event will ISDIN assume any 

responsibility or liability for the contents of any link belonging to a third-party website, nor will it guarantee the technical 

availability, quality, reliability, accuracy, breadth, update, 

truthfulness, and validity of any material or information 

contained within any third-party websites accessible via the Website or via the App. 

Links are exclusively provided to inform Users about other 

particular channels of information, and the inclusion of a link does not imply its approval by ISDIN. 

5.2) Links on other websites or services to Love Isdin 

Links to ISDINs Website or App, including its Love Isdin 

section, placed on third-party websites or services must 

meet the following conditions: a) the link will only allow 

access to the website but may not reproduce it or one or 

several of its parts thereof in any way, b) links to the website section other than public areas, are not permitted; c) it is not allowed to create a browser or border environment over 

website sections, or otherwise change the website, d) it is 

not permitted to make false or inaccurate or incorrect 

representations or indications about the website and/or, in particular, to declare or imply that ISDIN has authorized the link or has supervised or accepted in any way the content 

made available on the website on which the link is 

established, e) except for those signs that are part of the 

same link, the website on which the link is established may not contain any mark, logo, taglines or other ISDIN 

distinctive signs, f) the website or service on which the link is offered may not contain unlawful information or content that is contrary to generally accepted morals and good customs and public order, nor may it contain content contrary to any third-party rights, including intellectual and industrial 

property rights and/or the right to honour, to personal or 

family privacy, or to ones own image or any other right. 

In the event that a link to the website is introduced that 

allows the viewing of content thereof, said content may not induce error, confusion or deception in Users about the 

origin of the websites content, or represent an act of unfair comparison or imitation or an exploitation of ISDIN's 

reputation. 

ISDIN has no authority, human or technical means to know, control or approve all information, content, products or 

services provided by other websites or services that have 

established links to the website. In this regard, ISDIN 

assumes no liability whatsoever for any aspect related to the website or service that establishes that link, in particular, by way of example and without limitation, about its operation, 

access, data, information, files, the quality and reliability of its products and services, its own links and/or any of its 

contents in general. 

6. Intellectual and Industrial Property 

6.1. Intellectual Property 

All the Website and App content including but not limited to, the graphic design, source code, logos, texts, graphics, 

illustrations, videos, photographs and other elements that 

appear on the Website are the exclusive property of ISDIN, (or ISDIN holds all necessary licenses for its use). 

Nonetheless, all trade names, trademarks, logos, domain 

names, URLs or distinctive signs of all kinds of content in 

the Website are protected under law and are solely the 

property of ISDIN. 

ISDIN does not grant Users any type of license or use 

authorization related to ISDINs intellectual and industrial 

property rights or for any other right in connection to the 

Website or App beyond what is necessary to use it. 

No part of the content of the Website and App may be 

systematically extracted or reused without the express 

written consent of ISDIN, regardless of the means of 

extraction, including content extraction tools or robots. 

Therefore, the User acknowledges and agrees that the 

reproduction, distribution, commercialization, transformation, and/or any other kind of exploitation of the content of the 

Website and App constitutes a violation of ISDINs copyright or other intellectual property right(s), and may result in the bringing of any judicial action against the User to enforce 

those rights. 

ISDIN will be entitled to suspend and/or delete, at its sole 

discretion, the Websites and Apps content and any User 

account. Likewise, ISDIN may deny a User access to the 

Website and App or to any of their sections , in the event that ISDIN believes that such User may be violating 

applicable laws, these Terms of Use, or if such Users 

actions may disrupt the proper functioning of the Website 

and App or ISDIN systems, or in the event the User may 

harm ISDINs reputation and/or image, or of its 

collaborators. 

In the event of sharing or publishing on the website, 

including in Love Isdin, any content that is protected by 

intellectual or industrial property rights, both its own and that of third parties, or that shows the image, voice or name of 

identifiable persons, either that of the IsdinLover itself or of third parties, the IsdinLover guarantees that they hold the 

necessary rights and/or authorisations to grant ISDIN a 

license to use such content unopposed on online and/or 

offline media at a promotional level and/or for the purposes indicated in each case, worldwide, and without any time 

limitation. 

If it participates in the various experiences, activities, and 

events of Love Isdin, the IsdinLover authorizes ISDIN to 

capture their image and/or voice by taking photographs 

and/or audiovisual recordings, through its own means or by authorized third parties (the Materials). Likewise, it 

authorizes ISDIN to reproduce, distribute, publicly 

communicate, and transform the Materials. This 

authorisation in favor of ISDIN is granted for the maximum period of time permitted by law from the signing of this 

document and worldwide. ISDIN may use the Materials in 

any online and/or offline media for promotional purposes 

and/or for purposes established in each case, with the 

caveat and limitation that the use thereof does not infringe the right to honor of the IsdinLover. 

6.2. DMCA Policy 

ISDIN respects the intellectual property rights of others, and requires our Users to do the same. You may not upload, 

embed, post, email, transmit, or otherwise make available 

any material that infringes any copyright, patent, trademark, trade secret, or other proprietary rights of any person or 

entity. ISDIN has the right to prohibit infringers from using 

the Website and App. 

If you believe your work has been copied and posted on our or through our Website or App in a way that constitutes 

copyright infringement, please send ISDIN a notification of claimed infringement toconsumercare.us@isdin.comwith all of the following information: 

a. Identification of the copyrighted work claimed to have 

been infringed, or, if multiple copyrighted works are 

covered by a single notification, a representative list 

of such works; 

b. Identification of the claimed infringing material and 

information reasonably sufficient to permit us to 

locate the material on the Sites (providing the URL(s) 

of the claimed infringing material satisfies this 

requirement); 

c. Information reasonably sufficient to permit us to 

contact you, such as an address, telephone number, 

and, if available, an email address; 

d. A statement by you that you have a good faith belief 

that the disputed use is not authorized by the 

copyright owner, its agent, or the law; 

e. A statement by you, made under penalty of perjury, 

that the above information in your notification is 

accurate and that you are the copyright owner or 

authorized to act on the copyright owners behalf; 

and 

f. Your physical or electronic signature. 

7. Limitation of Liability 

ISDIN does not limit nor exclude its responsibility or liability when such limitation or responsibility exclusion is not 

allowed in accordance with applicable law. ISDIN will not be held liable for the breach of its obligations when this 

infringement is due to a previous infringement by the User or due to an event of force majeure or that is under the 

reasonable control of ISDIN. 

7.1. Responsibility for the Website and/or Apps use 

The User is solely responsible for any infringements that 

may be incurred or damages that may be caused by its use of the Website and/or App, and ISDIN, its partners, group 

companies, collaborators, employees and representatives are exonerated from any kind of liability that may arise from the User's actions. 

ISDIN will use all reasonable efforts and means to provide updated and reliable information on the Website and/or App. However, ISDIN does not guarantee the accuracy of the 

information on the Website and/or App and makes no 

warranty regarding the presence of errors or possible 

inaccuracies and/or omissions in any of the contents 

accessible through this Website and/or App. 

The User shall indemnify ISDIN for any lawsuits, actions, or other claims by third parties against ISDIN based on the use of the Website and/or App by the User. If applicable, the 

User shall bear all expenses, costs and indemnities incurred by ISDIN as a result of such claims or legal actions. 

7.2. Responsibility for the Website and or Apps functioning 

ISDIN excludes all liability that may arise from interferences, omissions, interruptions, computer viruses, telephone 

breakdowns or disconnections in the operation of the 

electronic system. 

ISDIN also excludes any liability that may arise from delays or blockages in the operation of this electronic system 

caused by deficiencies or overloading of telephone lines or the Internet, as well as damage caused by third parties 

through unlawful interference beyond the control of ISDIN. 

ISDIN is entitled to temporarily suspend, without prior notice, access to the Website for maintenance, repair, updating or improvement operations. 

7.3. Responsibility for the Website and/or Apps content 

ISDIN shall not be liable, except to the extent required by 

law, for any damages that may be caused by the 

reproduction, distribution, public communication, or other 

use of any texts, images, or videos on the Website and/or 

App that are protected by third party intellectual property 

rights, without the User having previously obtained the 

necessary authorization from their owners to carry out the 

use that User is making or intends to make. 

The User shall be liable for damages of any kind that ISDIN may suffer, directly or indirectly, as a result of the User's 

failure to comply with the present Terms of Use. 

ISDIN shall not be liable for the information sent by the User when it does not have actual knowledge that the information stored is unlawful or that it harms property or rights of a third party liable for compensation. As soon as ISDIN has actual 

knowledge that it is hosting data such as those referred to above, it undertakes to act diligently to remove them or 

preclude access to them. 

8. Modification of the Terms of Use 

ISDIN reserves the right to update or modify the Terms of 

Use of this Website and of the App at any time, so the 

User should review them periodically. 

9. Personal Data 

If the User desires to learn more about how ISDIN 

processes personal data, the user shall refer to the 

Website's General Privacy Policy. 

In any case, if the User has any doubts about the processing of his/her personal data by ISDIN, he/she may contact 

ISDIN by email at the following 

address: privacy.us@isdin.com. 

The ISDIN e-commerce and the App will always have the 

most updated version of the Terms of Use available. 

10. Governing Law and Dispute Resolution 

10.1.Governing Law, Dispute Resolution; Arbitration and 

Jurisdiction 

The laws of the State of New York shall govern these Terms of Use. While we will make reasonable efforts to resolve any disagreements you may have with ISDIN, if these efforts fail, you agree that all claims, disputes or controversies against 

ISDIN arising out of these Terms of Use, or the purchase of any products ("Claims") are subject to fixed and binding 

arbitration (except for matters that may be taken to small 

claims court), no matter what legal theory they are based on or what remedy (damages, or injunctive or declaratory relief) they seek. This includes Claims based on contract, tort 

(including intentional tort), fraud, agency, your or our 

negligence, statutory or regulatory provisions, or any other sources of law; Claims made as counterclaims, cross 

claims, third- party claims, interpleaders or otherwise; and Claims made independently or with other claims. The party filing an arbitration must submit Claims to the American 

Arbitration Association and follow its rules and procedures for initiating and pursuing an arbitration. Any arbitration 

hearing that you attend will be held at a place chosen by the American Arbitration Association in the same city as the U.S. District Court closest to your then current residential 

address, or at some other place to which you and ISDIN 

agree in writing, and the arbitrator shall apply New York law consistent with the Federal Arbitration Act. YOU SHALL 

NOT BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER USERS OR 

TO ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY 

GENERAL CAPACITY. You may obtain copies of the 

current rules, and forms and instructions for initiating an 

arbitration by contacting the American Arbitration 

Association at using the contact information noted below. 

American Arbitration Association 

800-778-7879 (toll-free) 

Website: www.adr.org 

A single, neutral arbitrator will resolve Claims. The arbitrator will be either a lawyer with at least ten (10) years experience or a retired or former judge, selected in accordance with the rules of the American Arbitration Association. The arbitration will follow the procedures and rules of the American 

Arbitration Association which are in effect on the date the 

arbitration is filed unless those procedures and rules are 

inconsistent with these Terms of Use, in which case these Terms of Use will prevail. Those procedures and rules may limit the discovery available to you or us. The arbitrator will take reasonable steps to protect your customer account 

information and other confidential information if requested to do so by you or ISDIN. Each party to the arbitration will bear the expense of that party's attorneys, experts, and 

witnesses, and other expenses, regardless of which party 

prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so 

determines. The arbitrator's award is final and binding on the parties unless we or you appeal it in writing to the arbitration firm within fifteen (15) days of notice of the award. The 

appeal must request a new arbitration before a panel of 

three neutral arbitrators designated by the American 

Arbitration Association. An award by a panel is final and 

binding on the parties after fifteen (15) days has passed. 

Any Claim you have must be commenced within one (1) 

year after the date the Claim arises. As noted above, you 

and Company hereby voluntarily and knowingly waive any right either may have to a jury trial. 

ANY CLAIM YOU HAVE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE DATE THE CLAIM ARISES. 

AS NOTED ABOVE, YOU AND COMPANY HEREBY 

VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT 

EITHER MAY HAVE TO A JURY TRIAL. 

We will not choose to arbitrate any Claim you bring in small claims court. However, if such a Claim is transferred, 

removed or appealed to a different court, ISDIN may then 

choose to arbitrate. 

In the event this arbitration clause is not enforceable by the specified arbitration organization, the parties will mutually 

agree upon another arbitration organization that will enforce this clause. 

Please note that, the laws of other countries may differ 

regarding the access and use of the Website and App. We make no representations regarding the legality of this 

Website and App in any other country and it is your 

responsibility to ensure that your use complies with all 

applicable laws outside of the U.S.A. 

10.2. Class Action Waiver 

YOU AGREE THAT, BY ENTERING INTO THIS 

AGREEMENT, YOU AND ISDIN ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE 

ATTORNEY GENERAL ACTION, OR OTHER 

REPRESENTATIVE PROCEEDING OF ANY KIND. 

CLAIMS AND REMEDIES SOUGHT AS PART OF A 

CLASS ACTION, PRIVATE ATTORNEY GENERAL OR 

OTHER REPRESENTATIVE ACTION ARE SUBJECT TO ARBITRATION ONLY ON AN INDIVIDUAL (NON-CLASS, NON-REPRESENTATIVE) BASIS, AND THE ARBITRATOR 

MAY AWARD RELIEF ONLY ON AN INDIVIDUAL (NON 

CLASS, NON-REPRESENTATIVE) BASIS. 

TERMS AND CONDITIONS OF SALES 

1. General Information 

The present Terms and Conditions of Sales (hereinafter, 

the Terms and Conditions of Sales) apply to all product 

orders made by any User at ISDINs Website and App 

(hereinafter as well referred as ISDIN e-commerce), but 

only if the User makes an order as a natural person and 

consumer, according to applicable law term definition. 

The Terms and Conditions of Sale shall apply to all orders for products placed by the User through ISDIN e-commerce provided that the User places the order as a natural person who is a consumer, for his or her own use, as that term is 

defined in the applicable regulations. Consequently, the 

User will not be able to make purchases through ISDIN e 

commerce in the event that he/she does not do so in his/her capacity as a consumer as defined in the applicable 

regulations. 

Placing an order for ISDIN products and the application of 

the Terms and Conditions of Sale to the User's order is 

subject to the User having followed the ISDIN e-commerce instructions, including, but not limited to: (i) filling out the 

registration and/or access form, if applicable; (ii) reading and being informed of the privacy policy; (iii) reading and 

expressly accepting the Terms and Conditions of Sale and Terms of Use; and (iv) expressly confirming that placing of the order entails an obligation to pay. If the User does not 

agree with the privacy policy and/or the Terms and 

Conditions of Sale, the User may not place an order through ISDIN e-commerce. 

By placing an order, the User represents (i) that he/she has the necessary legal capacity to contract or, if applicable, has the consent of his/her legal representative or guardian and (ii) that the data entered, if applicable, in the registration 

and/or access form are accurate, precise and true. 

ISDIN reserves the right to update or modify the Terms and Conditions of Sale at any time. The updated or modified 

version of the Terms and Conditions of Sale will only apply 11 / 33

to new orders placed after the update or modification. ISDIN e-commerce will always have available the most updated 

version of the Terms and Conditions of Sale. 

1. Product information and Availability 

Product information is available on ISDIN e-commerce. The inclusion of any product on ISDIN e-commerce at any given time does not imply or warrant that such product will be available at all times. ISDIN reserves the right to discontinue the continuity of an ISDIN product at any time. 

Product images shown on ISDIN e-commerce are exclusively for illustrative purposes only. Consequently, the User must rely uniquely on the product description and its characteristics, as indicated on ISDIN e-commerce. 

Furthermore, please note that ISDIN offers registered users, with every order, a free sample in the event that the order is worth 120 USD. In the event that the order is over 120 USD, the registered user will be given the possibility to add another free sample to his/her purchase. However, please note that free samples will only be provided if stocks are available, and are at ISDINs choice. Under no circumstances shall the inability to choose and/or receive a free sample entitle the registered user to compensation, either in financial or in kind. In addition, ISDIN reserves the right to withdraw the offer of free samples to registered users, even to modify the price in order to obtain a free sample, at any time in its sole discretion in accordance with business interests. 

We also remind Users that where products and/or samples, as well as additional products to the same ISDIN products, are given to users free of charge on an exceptional basis due to temporary promotions offered by ISDIN, these will not be refundable and cannot be exchanged for other ISDIN 

products or for their economic value. 

1. Delivery Price and Costs 

The price of the products indicated on ISDIN e-commerce is in U.S.A. dollars ($) and include all applicable taxes and 

fees. Where applicable, ISDIN will inform the Users that the price has been customized on the basis of automated 

decision-making. The price of the products does not include delivery expenses, which must be added to the price of the products and which will be duly communicated to the User during the order review process before confirming and 

submitting the Users order. Delivery costs may vary 

depending on the delivery method chosen. 

ISDIN reserves the right to modify the price of the products, without these modifications affecting orders already 

confirmed by ISDIN. 

1. Order Confirmation 

Once the order has been placed by the User, ISDIN will 

send an order confirmation email to the email address 

provided by the User in the registration form and/or access. All Users shall be encouraged to check their SPAM inbox, as some time it may be possible due to the Users email setting configuration to receive the payment confirmation email 

there. The email will include the order number, as well as the information required by applicable regulations. Once the 

order confirmation email has been received, the User may cancel the order by contacting customer service, without 

prejudice to his/her right of return, as set forth in these 

Terms and Conditions of Sale. 

Notwithstanding the foregoing, ISDIN reserves the right to cancel the order placed by the User, without being able to be held responsible, for justified reasons, including, but not 

limited to: (a) unavailability of the product; (b) inability to 

process payment; (c) error in the price of the product offered on ISDIN e-commerce and after contacting the User and 

offering him/her the possibility to reorder the product at the correct price; (d ) false or incorrect information provided by the User in the registration form and/or access form, if 

applicable, or; (e ) in cases where ISDIN is unable to 

verify the legitimacy of points obtained from scanning the 

ISDIN products QR. If ISDIN has already received payment for the product price of the canceled order, ISDIN will 

reimburse the User for such amount to the same payment 

method that the User used to pay the product price of the 

canceled order. 

1. Payment Methods 

The payment of the price for the ISDIN products can be 

made by means of any of the following payment methods: 

a. Credit or Debit card (VISA, Mastercard or American 

Express) by means of our secure payment card 

platform; 

b. Paypal. 

c. Apple Pay. 

In the event of paying with credit or debit card, when clicking the button Pay Now, the User acknowledges that he/she is confirming that he/she is the legitimate owner of the credit or debit card. To minimize the non authorized access risk, the 

Users credit or debit card data will be codified. The credit or debit cards are subject to checks and authorizations by its issuing entity, but if such entity does not authorize payment, or the card has been blocked/rejected the purchase will not be formalized with the User and ISDIN shall not be held 

liable for any delay or non-delivery. ISDIN will cooperate 

appropriately with the User and/or law enforcement and/or judicial authorities to detect and/or investigate fraudulent 

transactions linked to the debit or credit card used to pay for the Products. 

The User shall be responsible for any charges that may be applied by the credit or debit card issuer, his/her bank or 

other payment institution, as well as currency exchange 

rates, as a result of the processing of the payment of the 

price of the product. If ISDIN is unable to process the Users payment for any reason, ISDIN will inform you and cancel 

his/her order, without any liability whatsoever. 

The User will bear both the charges and surcharges that the entity that has issued the credit or debit card, their bank or other payment institution may levy, as well as the exchange of the type of currency, as a result of the processing of the payment of the price of the product. If ISDIN is unable to 

process their payment for any reason, ISDIN will inform 

them and cancel their order, without any liability. 

Furthermore, ISDIN shall in no event be liable for the User's failure to take security measures in relation to the 

safekeeping of the User's credit or debit card and the User's security keys and/or passwords. 

1. Delivery 

Products purchased through ISDIN e-commerce will be 

delivered exclusively in the USA. The products will be 

delivered by the transport and/or courier service company 

contracted by ISDIN (hereinafter, the "Courier). The Courier will deliver the products (i) to the particular address 

indicated by the User in his/her order or (ii) to the delivery 

point chosen by the User when placing his/her order. 

If the User has chosen to have the products delivered to a particular address and delivery could not be made on the 

first attempt, the Courier will contact the User to arrange a date and time for delivery on a second attempt, at no 

additional cost to the User. If the Courier is unable to contact the User to arrange an appointment for the second delivery attempt or the delivery cannot be made on a second 

attempt, the order will be returned to the Courier's 

warehouse of origin, in which case we will inform the User 

by email so that the User can pick up the order at the 

Courier's warehouse of origin within a limited period of time. If the User does not collect the order within the time period indicated by email, ISDIN may cancel the order and refund the price of the products, minus the delivery costs. 

In any case, ISDIN is not responsible for any delivery 

problems resulting from incorrect or inaccurate information provided by the User. 

The products will be shipped once ISDIN has received 

payment of the price of the products. ISDIN will endeavor to deliver the products to the User within the delivery times 

indicated during the order review process prior to confirming and placing the order, unless a force majeure event occurs or is beyond ISDIN's control, in which case ISDIN will 

contact the User. Delivery times may vary depending on the shipping method chosen. 

In the event that ISDIN has not delivered the products within thirty (30) calendar days from the order confirmation, the 

User shall have the right to cancel the order and ISDIN will refund the price of the product using the same payment 

procedure that the User used to pay the price of the product of the canceled order. 

Depending on the Courier, the User may be able to track his order by clicking on the link included in the email sent with his order. 

1. Legal warranty and nonconformity 

For clarification purposes, ISDIN shall not be liable for any damage, alterations or modifications to the products caused by the User and/or attributable to misuse of the product. 

In the event that the User detects any defect or non 

conformity of the delivered product, the User may contact 

ISDIN customer service by calling +1 862-242-8129 or 

sending an email to consumercare.us@isdin.com. 

In case of adverse reaction, the User should contact ISDIN through the web form "Adverse Effect" available at the 

following web address www.isdin.com/en-US/contact-us. 

1. Return Policy 

ISDIN products must have been purchased directly from the Website or App. ISDIN will not accept returns of ISDIN 

products purchased from other retail outlets. Please return those to the store or outlet where purchased. 

Products must be returned within 30 days of order date if the product does not meet your reasonable expectations. 

Returned products must be returned in the same condition in which they were at the time of delivery, therefore used 

products will not be accepted. For illustrative purposes, the products must be returned unused, undamaged and, where applicable, unsealed, with their original packaging and 

labeling, and with all related accessories and documents. 

We will make a determination, in our reasonable discretion, 14 / 33

whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you and used as intended. 

Requests for refunds and exchanges will be reviewed and determined on a case by case basis. We reserve the right, in our reasonable discretion, to refuse to refund or exchange any product. In those cases, or if the returned products that do not comply with the conditions set out in this section, will not be accepted by ISDIN and will be returned to the User at the address provided by the User when placing the order. 

ISDIN will contact the User and return the products within a maximum period of thirty (30) calendar days after ISDIN is notified of the refusal to return the products. 

If your product was damaged in transit, you may request a replacement of the purchased damaged product within 30 

days. 

Furthermore, products specified as non-returnable or not for resale cannot be returned, as well as products as part of a kit or pack cannot be returned separately. 

Finally, keep in mind that original shipping costs are non 

refundable 

8.1. How to return a product: 

1. Email us at consumercare.us@isdin.comwithin thirty (30) days of the date of your purchase with the following 

information: 

Date of Purchase and order number 

Product Name and quantity you wish to return 

Reason for Return (if your product was damaged in 

transit, please attach pictures for our review). 

2. Carefully pack the product(s) into a standard box and 

include the original invoice or a note with the order number and purchase date. Affix the prepaid label and take the 

package to any drop-off location of the courier shown on our pre-paid label. Please note that all Users shall receive said label within their order. 

3. Once the products have been received, ISDIN will send a confirmation email to the User. For clarification purposes, 

this confirmation email does not constitute acceptance of the return by ISDIN, which is subject to compliance with the 

provisions of this section. 

4. Once approved, ISDIN will proceed with the refund to the same payment method used and indicated by the User while purchasing the products, within 7-10 working days as of 

reception approval of the refund request, including having 

received the package with the purchased products to be 

returned in ISDINs facilities. 

1. Contact 

For further information, the User may contact ISDIN by any of the following means: 

By ordinary postal mail, sending your communication 

to: 36 Cattano Avenue, 3rd Floor, Morristown, New 

Jersey (NJ), 07960; 

By email, by sending an email 

to: consumercare.us@isdin.com; 

By telephone, by calling the number +1 862-242- 

8129; or. 

By means of the contact form available herehttp://www.isdin.com/us/contact_us. 

10. Governing Law and Dispute Resolution 

10.1.Governing Law, Dispute Resolution; Arbitration and 

Jurisdiction 

The laws of the State of New York shall govern these Terms and Conditions of Sale. While we will make reasonable 

efforts to resolve any disagreements you may have with 

ISDIN, if these efforts fail, you agree that all claims, disputes or controversies against ISDIN arising out of these Terms 

and Conditions of Sale, or the purchase of any products 

("Claims") are subject to fixed and binding arbitration (except for matters that may be taken to small claims court), no 

matter what legal theory they are based on or what remedy (damages, or injunctive or declaratory relief) they seek. This includes Claims based on contract, tort (including intentional tort), fraud, agency, your or our negligence, statutory or 

regulatory provisions, or any other sources of law; Claims 

made as counterclaims, cross-claims, third- party claims, 

interpleaders or otherwise; and Claims made independently or with other claims. The party filing an arbitration must 

submit Claims to the American Arbitration Association and follow its rules and procedures for initiating and pursuing an arbitration. Any arbitration hearing that you attend will be 

held at a place chosen by the American Arbitration 

Association in the same city as the U.S. District Court 

closest to your then current residential address, or at some other place to which you and ISDIN agree in writing, and the arbitrator shall apply New York law consistent with the 

Federal Arbitration Act. YOU SHALL NOT BE ENTITLED 

TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER USERS OR TO ARBITRATE 

ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL 

CAPACITY. You may obtain copies of the current rules, and forms and instructions for initiating an arbitration by 

contacting the American Arbitration Association at using the contact information noted below. 

American Arbitration Association 

800-778-7879 (toll-free) 

Website: www.adr.org 

A single, neutral arbitrator will resolve Claims. The arbitrator will be either a lawyer with at least ten (10) years experience or a retired or former judge, selected in accordance with the rules of the American Arbitration Association. The arbitration will follow the procedures and rules of the American 

Arbitration Association which are in effect on the date the 

arbitration is filed unless those procedures and rules are 

inconsistent with these Terms and Conditions of Sale, in 

which case these Terms and Conditions of Sale will prevail. Those procedures and rules may limit the discovery 

available to you or us. The arbitrator will take reasonable 

steps to protect your customer account information and 

other confidential information if requested to do so by you or ISDIN. Each party to the arbitration will bear the expense of that party's attorneys, experts, and witnesses, and other 

expenses, regardless of which party prevails, but a party 

may recover any or all expenses from another party if the 

arbitrator, applying applicable law, so determines. The 

arbitrator's award is final and binding on the parties unless we or you appeal it in writing to the arbitration firm within 

fifteen (15) days of notice of the award. The appeal must 

request a new arbitration before a panel of three neutral 

arbitrators designated by the American Arbitration 

Association. An award by a panel is final and binding on the parties after fifteen (15) days has passed. Any Claim you 

have must be commenced within one (1) year after the date the Claim arises. As noted above, you and Company hereby voluntarily and knowingly waive any right either may have to a jury trial. 

ANY CLAIM YOU HAVE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE DATE THE CLAIM ARISES. 

AS NOTED ABOVE, YOU AND COMPANY HEREBY 

VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT 

EITHER MAY HAVE TO A JURY TRIAL. 

We will not choose to arbitrate any Claim you bring in small claims court. However, if such a Claim is transferred, 

removed or appealed to a different court, ISDIN may then 

choose to arbitrate. 

In the event this arbitration clause is not enforceable by the specified arbitration organization, the parties will mutually 

agree upon another arbitration organization that will enforce this clause. 

Please note that, the laws of other countries may differ 

regarding the access and use of the Website and app. We make no representations regarding the legality of this 

Website and App in any other country and it is your 

responsibility to ensure that your use complies with all 

applicable laws outside of the U.S.A. 

10.2. Class Action Waiver 

YOU AGREE THAT, BY ENTERING INTO THIS 

AGREEMENT, YOU AND ISDIN ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE 

ATTORNEY GENERAL ACTION, OR OTHER 

REPRESENTATIVE PROCEEDING OF ANY KIND. 

CLAIMS AND REMEDIES SOUGHT AS PART OF A 

CLASS ACTION, PRIVATE ATTORNEY GENERAL OR 

OTHER REPRESENTATIVE ACTION ARE SUBJECT TO ARBITRATION ONLY ON AN INDIVIDUAL (NON-CLASS, NON-REPRESENTATIVE) BASIS, AND THE ARBITRATOR MAY AWARD RELIEF ONLY ON AN INDIVIDUAL (NON 

CLASS, NON-REPRESENTATIVE) BASIS. 

LOVE ISDIN COMMUNITY TERMS AND CONDITIONS 

1. Love ISDIN Community Objective 

This document contains Love ISDIN Community Terms and Conditions (hereinafter the Love Isdin Terms and 

Conditions) that regulate the use of the ISDIN loyalty 

program, included within the website www.isdin.com/usand the App (hereinafter, Love Isdin), owned by ISDIN. 

Contact email is consumercare.us@isdin.com. 

Love Isdin will aim to facilitate the relationship with 

IsdinLovers, through a new digital communication channel, making available to IsdinLovers various experiences to get 

to know and try ISDIN products, as well as enjoy educational and informative tools on skin care. 

In addition, Love Isdin will work as a loyalty portal in which ISDIN will award points to IsdinLovers by scanning the QR codes available, both in the ISDIN products as well as in the different communication campaigns carried out by ISDIN 

(hereinafter, ISDIN QR), and/or through participating in 

actions that award points, in accordance with what is 

defined in these Love Isdin Terms and Conditions. These 

points will be redeemable for certain experiences that may consist, by way of example and not exhaustively, of training and information actions, participation in events, the 

achievement of certain benefits related to skin care and 

well-being, discounts for the purchase of ISDIN products 

through ISDIN E-Commerce, sweepstakes, etc. 

(hereinafter, Love Isdin Experience/s). 

Love Isdin will not provide medical or assistance of any kind. The information available on this Website and/or App is 

provided for informational and educational purposes only 

and is not intended to be a substitute for consulting a health care professional or obtaining professional medical advice, diagnosis, or treatment. We do not directly or indirectly 

practice medicine, render medical advice, or dispense 

medical services through Love Isdin. Nothing contained in the content of Love Isdin should be intended to be a medical diagnosis or treatment directive or recommendation. Any 

reference in relation to medical services or prescription 

drugs in the Love Isdin Terms and Conditions does not 

constitute medical advice. ISDIN does not endorse or 

assume responsibility for any specific physician, product, 

procedure, opinion, service, or other information that may be mentioned or linked to through Love Isdin. Reliance on any information provided by ISDIN or employees of ISDIN is 

solely at the Users own risk. Users shall always seek the 

advice of your physician or other qualified healthcare 

professional. Users shall also check all product information (including package inserts) regarding dosage, precautions, warnings, interactions and contraindications before 

administering or using any device, drug, herb, vitamin or 

supplement. Moreover, any references to medical services or prescription drugs in the Love Isdin Terms and Conditions shall not apply to Users under any circumstances. 

Some of the Love Isdin Experiences can only be enjoyed by the IsdinLover using the points obtained together with the 

payment of a price in US Dollars ($). Information about the different Love Isdin Experiences will be available in the 

description of the Experience itself included in the platform, which will inform about those Love Isdin Experiences that 

require the payment of points together with a payment in 

currency US Dollars ($). 

The inclusion of any Love Isdin Experience on the website and/or App at any given time does not imply or guarantee 

that said Love Isdin Experience will be available at all times. ISDIN reserves the right to discontinue the continuity of an Love Isdin Experience at any time. 

Product images and Love Isdin Experiences are shown on Love Isdin for illustrative purposes. Therefore, the IsdinLover must rely exclusively on the description of the product and the Love Isdin Experience and its characteristics, as 

indicated on the website and/or App. 

Likewise, please note that ISDIN reserves the right to decide at any time the content offered through Love Isdin. ISDIN 

may, at any time and without prior notice, modify the design, presentation and/or configuration of Love Isdin, and may 

include new, or remove, content. ISDIN reserves the right to stop providing access, at any moment and without prior 

notice, to any of the content, product, or materials included in Love Isdin, without this action leading to Users 

compensation. In this regard, and unless otherwise 

provided, it shall be understood that such new content shall be governed by the provisions of the Love Isdin Terms and Conditions in force at that time. 

The use of the Love Isdin section on the website implies 

acceptance of these Love Isdin Terms and Conditions as 

well as all other conditions to which the IsdinLover is 

subject, such as the Terms and Conditions of Sale and the Terms of Use, and in particular thePrivacy Policyand Cookie Policy. 

These Love Isdin Terms and Conditions are applicable as of their posting on ISDINs website. Each access and/or 

registration in Love Isdin is governed by the Love Isdin 

Terms and Conditions applicable on the date of registration (or, in the case of a Guest, on the date of access). For this reason, the IsdinLover must read the Love Isdin Terms and Conditions before using the website. As proof of their 

knowledge and acceptance, the IsdinLover must click the I have read and accept the Terms and Conditions and I have reviewed and understand the Privacy Policy button if they agree, once selected, to access all Love Isdin content. 

The procedures for using Love Isdin are those described in these Love Isdin Terms and Conditions, as well as any other specific procedures that may be indicated on the screen 

while browsing, so that the IsdinLover declares that he/she is aware of and accepts these procedures as necessary for using Love Isdin. The most updated version of the Love 

Isdin Terms and Conditions will always be available in the 

Love Isdin Terms and Conditions website section and in the IsdinLover profile in the App. 

Love Isdin is presented as a personalized platform whose 

content and functionalities are designed to adapt to each 

type of IsdinLover and to offer and/or show different actions, challenges, products and Experiences that could be of 

interest to them, including access to each of them, which will be duly detailed on the Love Isdin platform. Likewise, the 

Love Isdin loyalty platform is presented in a personalized 

manner for its users so that when browsing the same, ISDIN may personalize the content shown in a manner adjusted to their preferences and interests, offering them experiences and functionalities in accordance with the same. In this 

regard, we may draw up a profile based on the data that 

ISDIN has on your activity, including information provided by you (age, gender, skin type, skin care habits, hobbies), as well as other information derived from participation in Love Isdin experiences, beauty routines, browsing habits and 

preferences for consumption of ISDIN products, so that they can be consulted together and allow ISDIN to show you the activities in a way that is adapted to your interests. This 

functionality is essential for the proper use and exploitation of the platform. 

ISDIN may make available to IsdinLovers the virtual 

assistant LYS (hereinafter LYS), which incorporates 

generative artificial intelligence that may be updated and 

constantly learning, and provides general recommendations about ISDIN products based on information provided by 

IsdinLovers. ISDIN reserves the right to modify the type of 

recommendations or information that LYS may provide to 

IsdinLovers at any time in accordance with applicable law. 

LYS' responses may not always be accurate, as they are 

based on patterns and probabilities based on available data. 

The recommendations provided by LYS are not a substitute for professional medical advice so if the IsdinLover has any medical condition, pathology or specific skin and/or health concerns, we recommend that he/she consult a 

dermatologist or other qualified health professional. 

Any type of query, as well as all those related to adverse 

events, may continue to be formulated through any of the 

means of contact provided in sections 8 and 10 of the Terms and Conditions of Sale or section 1 of the Love Isdin Terms and Conditions. 

Furthermore, ISDIN informs that LYS has been designed 

and developed (i) in accordance with the principle of privacy and security by design and by default, (ii) to further ensure that LYS is at all times susceptible to human supervision, 

thus complying with the duty of due diligence and (iii) 

integrates appropriate technical and organizational 

measures in an effective manner. All information collected in discussions with LYS complies with current privacy 

regulations and the highest security standards. For more 

information on the processing of personal data IsdinLover 

can consult the Privacy Policy. 

In this regard, ISDIN is not responsible for: (i) any 

conversational content created by LYS; (ii) any defects that LYS may have prior to being made available to the 

IsidnLover since LYS has been developed using third party technology; (iii) any defects in development or arising from updates to the LYS software; (iv) errors or bugs arising from the use of LYS; (v) information provided by IsdinLover to 

LYS; (vi) IsdinLover's expectations or results expected by 

IsdinLover in using LYS; (vii) actions or omissions, i.e. 

decisions made by IsdinLover based on recommendations from LYS. 

In this regard, ISDIN will use its best efforts to ensure the 

availability and operability of LYS. ISDIN further warrants 

that LYS complies with applicable law and regulations. 

ISDIN reserves the right at all times to modify and/or disable LYS at any time and without prior notice to IsdinLover. 

ISDIN may deny IsdinLover access to LYS in the event of 

any conduct that, in the opinion of ISDIN, is contrary to 

current legislation, morality, order, good customs or the 

internal rules of ISDIN or its collaborators, or that may 

disrupt the proper functioning of LYS and/or the image, 

credibility and/or prestige of ISDIN or its collaborators. 

In addition, ISDIN reserves the right to make transcriptions and store them electronically after the conclusion of a 

conversation in order to comply with its legal obligations. 

1. Earning Points 

Through Love Isdin, the IsdinLover can earn points in the 

following ways: 

2.1.) Earning points for scanning an ISDIN QR (hereinafter referred to as QR Points): 

The award of the QR Points will occur when the IsdinLover has legitimately purchased a qualifying ISDIN product, using an authorized credit or debit card, that contains a valid QR code on its packaging or package (that has not been 

previously scanned) or when they scan an ISDIN QR 

inserted in any communication campaign carried out by 

ISDIN and that, once scanned, directs them to the 

website www.isdin.com/usand/or App and that has been successfully registered following the instructions on the 

website and/or App. 

In those cases where the purchased product does not 

contain the QR code on its packaging, the IsdinLover may send, within two (2) months of the purchase of the product, an email toconsumercare.us@isdin.comrequesting the 

awarding of the points corresponding to the purchased 

product, along with a photograph of the product and the 

purchase ticket showing the date of purchase thereof. 

The number of QR Points awarded will vary depending on the product purchased by the IsdinLover and/or the 

communication campaign into which the scanned ISDIN QR is inserted. In the case of QR Points included on the product packaging, the product/point equivalence is available within each of the ISDINs product description on the Website 

and/or App. 

Each ISDIN QR code included on the packaging of the 

product in question may only be used once. If the QR code is invalid after reading, the instructions on the website must be followed. In any other case, the IsdinLover may contact ISDIN via an email sent to the following 

addressconsumercare.us@isdin.com. 

In addition, Love Isdin makes available to the IsdinLover the possibility of obtaining bonus points and/or multiplying, 

according to the requirements and conditions that will be 

established, the QR Points obtained after scanning an 

ISDIN product through the use and redemption of coupons, which will be generated, in each case, under the conditions that ISDIN determines and which may vary over time. 

In this sense, ISDIN offers a new functionality through Love Isdin, called Coupons that will allow the IsdinLover, in 

certain cases and after compliance with the requirements 

that each Coupon establishes (e.g., validity period, product to be scanned, number of points to multiply, etc.), to earn 

bonus points and/or multiply the QR Points that correspond to a certain product in its user account. 

There will be different categories and requirements for use of each of the Coupons and they may be modified 

unilaterally by ISDIN, informing users through the website 

and/or App itself of the requirements for obtaining and 

redeeming/redeeming each Coupon. 

2.2.) Earning points for participation in certain actions 

(hereinafter, Love Isdin Action Points): 

The awarding of these Love Isdin Action Points will occur 

when the IsdinLover has participated in and completed those actions, challenges, activities that entitle the awarding of 

points (hereinafter, Love Isdin Action), and that are thus 

referenced on the Love Isdin itself. The number of Love 

Isdin Action Points allocated will vary depending on each 

Love Isdin Action in which they participate. Isdin will define and advertise through the Love Isdin section itself and, prior to the IsdinLovers participation in the Action, the number of Love Isdin Action Points to be allocated for each Love Isdin Action. 

ISDIN reserves the right at any time to modify the points 

earning systems and must communicate this to the 

IsdinLovers through the modification and publication of 

these Terms and Conditions. 

The IsdinLover may redeem points in accordance with the provisions of point 4 of these Love Isdin Terms and 

Conditions. 

Hereinafter, the QR Points and Love ISDIN Points are 

collectively referred to as Love Isdin Points. 

1. Point redemption 

Points earned through Love Isdin will be redeemable only 

through the website and/or App and under the Love Isdin 

Terms and Conditions, which must be accepted by the 

IsdinLover at the time of registration with Love Isdin in order to redeem points. 

Points will be redeemable for Love Isdin Experiences (for 

example, without limitation, Love Isdin Experiences could 

consist of educational and informational actions, ISDIN 

products, participation in events, the achievement of certain benefits related to skin care and wellness, discounts for the purchase of ISDIN products, etc.). The Love Isdin 

Experiences will be subject, where appropriate, to their own specific conditions, which will be made known to the 

IsdinLovers in each specific case. The IsdinLover may have to pay shipping costs for obtaining Love Isdin Experiences, which will be communicated to the IsdinLover during the 

order review process before confirming and placing the 

order. Delivery charges may vary depending on the shipping method chosen. 

ISDIN reserves the right to decide at any time the Love Isdin Experiences for which points earned through Love Isdin can be redeemed. Likewise, ISDIN reserves the right to request additional information from you to verify your legitimate 

purchase of a qualifying ISDIN product. ISDIN further 

reserves the right to limit the total number of units of ISDIN products that may be redeemed by the IsdinLover if ISDIN reasonably finds or believes that the redemption of points by a User is fraudulent or not tied to a legitimate purchase. 

Love Isdin Points will only be valid for the IsdinLover who 

generated them and may not be transferred or redeemed by third parties, and the sale of Love Isdin Points or Love Isdin Experiences is expressly prohibited, as well as the use of 

Love ISDIN for profit purposes. To this regard, we recall to all IsdinLovers that the credentials for accessing to the 

website and/or App are non-transferrable and confidential, therefore, under no circumstances will be ISDIN liable for 

their loss or theft, nor either for a non authorized third party redeeming the QR Points. 

Love Isdin Points and Experiences are not redeemable for cash or virtual money or for any other type of asset. Love 

Isdin Experiences may not be shared with third parties or 

transmitted free of charge or for profit to third parties. ISDIN will be exempt from any liability (i) that may arise from the 

possible errors existing in the data provided by the 

IsdinLover in the event that their identification or location is not possible, (ii) as well as from any misuse of the points 

and Love Isdin Experiences by the IsdinLover. Likewise, 

IsdinLovers will be entitled exclusively to the enjoyment of 

the Love Isdin Experience obtained as such, without in any case being able to request any financial consideration in the event of a waiver of said Love Isdin Experience. 

ISDIN will be exempt from any obligation or compensation to participants, or from any liability, if, due to force majeure, by legal imperative, or for any other cause not attributable to or beyond ISDINs control, the Love Isdin Experience is 

suspended or annulled, in whole or in part. In any case, any suspension or annulment would be duly communicated to 

the IsdinLovers affected by such suspension or annulment. As a result, the IsdinLover will not be entitled to any financial or non-financial compensation. 

In any case, the use of the points for purposes other than 

those provided for in these Love Isdin Terms and Conditions (i) may entail the annulment of the accumulated points; (ii) 

will in any case exempt ISDIN from any liability to IsdinLover and to any third party, ISDIN also reserving all actions 

corresponding to them in Law. 

1. Love Isdin Experiences accessible through the use 

of Love Isdin Points and payment of a price in U.S.A 

dollars ($). 

As indicated in Clause 1 of these Terms and Conditions, 

certain Love Isdin Experiences may be enjoyed by the 

IsdinLover only by redeeming Love Isdin Points together 

with the payment of the price in US Dollars ($) that is 

reflected in each of these Love Isdin Experiences 

(hereinafter Love Isdin Experiences Flexible Payment). 

The price of the Love Isdin Flexible Payment Love Isdin 

Experiences with points and U.S.A dollars ($) indicated in 

Love Isdin includes all applicable taxes and fees. 

ISDIN reserves the right to modify the price of the Love Isdin Experiences Flexible Payment, without this modification 

affecting orders already confirmed by ISDIN. 

4.1 Payment methods for Love Isdin Love Isdin Experiences Flexible Payment: 

Payment of the portion of the price in U.S.A dollars ($) of the Love Isdin Experiences Flexible Payment may be made by any of the following payment methods: 

(a) by credit or debit card (VISA, Mastercard or American 

Express) through our secure card payment platform. 

The IsdinLover will bear any charges that may be applied to you by your credit or debit card issuer, your bank or other 

payment institution as a result of the processing of the Love Isdin Flexible Payment Experience. If ISDIN is unable to 

process your payment for any reason, ISDIN will inform you and cancel your order, without any liability whatsoever. The provisions of section 5 of the Terms and Conditions of Sale shall apply to the IsdinLover. 

4.2.) Delivery of the Love Isdin Experiences Flexible 

Payment: 

The Love Isdin Flexible Payment Experiences purchased 

through Love Isdin will be delivered exclusively in the US. 

Love Isdin Flexible Payment Experiences will be delivered by the transport and/or courier service company contracted by ISDIN (hereinafter, the Courier). The Courier will deliver the Love Isdin Love Isdin Flexible Payment Experiences in accordance with the Shipping Policy available at the 

following link. 

4.3.) Refund policy regarding Love Isdin Flexible Payment 

Experiences: 

The IsdinLover may request to ISDIN to return, in whole or in part, from the contract or from the terms and conditions, if any, formalized with ISDIN in the Love Isdin Flexible 

Payment Experiences within a maximum period of thirty (30) calendar days from the date of receipt thereof (hereinafter, the Return Period). 

IsidnLovers cannot apply to return Love Isdin Love Isdin 

Flexible Payment Experiences customized orders or to 

orders of Experiences with respect to which ISDIN duly 

informs the IsdinLover during the order review process, prior to confirming and placing your order, that the return period does not apply, in accordance with the applicable 

regulations. 

In order to exercise the return period, the IsdinLover must 

inform ISDIN of his/her decision to by means of the contract within the Return Period by e-mail 

to consumercare.us@isdin.com, sending ISDIN a 

communication stating his/her unequivocal desire to return them from the contract and including the following 

information: name, home address, order number and, where applicable, Love Isdin Experiences Flexible Payment in 

respect of which he/she wishes to return them. 

After communicating to us your decision to return from the contract or from the terms and conditions, if any, by the 

IsdinLover, the IsdinLover must return the Love Isdin 

Flexible Payment Experiences to us within a maximum 

period of fourteen (14) calendar days from the day, following the instructions in section 4.5 of these Love Isdin Terms and Conditions. 

ISDIN will reimburse the IsdinLover for the price of the Love Isdin Flexible Payment Experiences being returned, unless 

the IsdinLover has not complied with the return conditions 

set out in section 4.5 of these Love Isdin Terms and 

Conditions. 

ISDIN will proceed with the refund using the same payment method that the IsdinLover used to make the payment of the price of the Love Isdin Experience Flexible Payment, within a maximum period of fourteen (14) calendar days from the date on which ISDIN received the Love Isdin Experience 

Flexible Payment subject to return or until the IsdinLover has provided proof of the return of the products, whichever 

condition is met first. 

4.4) Legal warranty and lack of conformity of Love Isdin 

Flexible Payment Experiences. 

The right of withdrawal described in section 4 of these Love Isdin Terms and Conditions does not affect the IsdinLover's rights in respect of defective products or lack of conformity, in which case ISDIN will return the defective product in 

question to the IsdinLover. For clarification purposes, ISDIN is not liable for any damage, alterations or modifications to the products caused by the IsdinLover and/or attributable to misuse of the product included in the Love Isdin Flexible 

Payment Experience. 

In the event of detecting any defect or lack of conformity of the delivered product, the IsdinLover must contact ISDIN 

customer service by sending an e-mail 

to consumercare.us@isdin.com. 

In the event of an adverse reaction, the IsdinLover should 

contact ISDIN through the web form Report adverse 

reaction found at the following web address 

www.isdin.com/us/contact_us 

4.5.) Returns of the Love Isdin Flexible Payment 

Experiences: 

The Love Isdin Love Isdin Experiences Flexible Payment 

object of return must be returned in the same condition in 

which they were at the time of delivery. For illustrative 

purposes, the products must be returned unused, 

undamaged and unsealed, with their original packaging and labeling, and with all related accessories and documents, as well as without having made use of the QR inserted in the product or having obtained the corresponding points. 

Returned Love Isdin Pago Flexible Payment Experiences 

that do not meet the conditions set forth in this section will 

not be accepted by ISDIN and will be returned to the 

address notified to exercise the right of withdrawal by the 

IsdinLover or, failing that, to the address indicated when the order was placed by the IsdinLover. ISDIN will contact the IsdinLover and return the products to the IsdinLover within a maximum period of thirty (30) calendar days from the date of communication of the rejection of the return of the Love Isdin Flexible Payment IsdinLover Experiences to the IsdinLover. 

To return the Love Isdin Love Isdin Flexible Payment 

Experiences, the IsdinLover may do so in the following 

manner: 

- Return at a collection point: the IsdinLover must pick up the products he/she wishes to return and put them back in the original packaging or package; attach the label we will 

provide with the pre-printed postal address on the package; and deposit his/her package at the collection point. You can check this link for the nearest collection point. If you have 

lost the label, please contact ISDIN customer service. 

Once the products have been received, ISDIN will send you a confirmation email. For clarification purposes, this 

confirmation email does not constitute acceptance of the 

return by ISDIN, which is subject to compliance with the 

provisions of this section. 

1. Expiry of Love Isdin points 

Points earned through Love Isdin during the calendar year (1 January to 31 December) will expire on 31 October of the calendar year following the year they were earned, without the expiry of the points granting any right to the IsdinLover. 

1. Love ISDIN Community Terms and Conditions 

acceptance 

Access to and registration in Love Isdin by the IsdinLover 

implies the unreserved acceptance of these Love Isdin 

Terms and Conditions, and in particular thePrivacy 

Policyand theCookies Policy. 

ISDIN may offer temporary promotional services or actions through Love Isdin that will be subject, where appropriate, to their own particular conditions, which will be made known to the IsdinLovers in each specific case. 

These Love Isdin Terms and Conditions are applicable as of their posting on Love Isdin, therefore, the website. Each 

access and/or registration in Love Isdin is governed by the Love Isdin Terms and Conditions applicable on the date of registration or subsequent acceptance of these Love Isdin Terms and Conditions (or, in the case of unregistered 

IsdinLovers, on the date of access). For this reason, the 

IsdinLover must read the Terms and Conditions before using Love Isdin. 

The procedures for using Love Isdin are those described in these Terms and Conditions as well as those other specific procedures indicated on the screen during browsing, so that the IsdinLover declares that they know and accept said 

procedures as necessary for the use of Love Isdin. The 

current version of the Terms and Conditions will always be available in the Love Isdin Terms and Conditions section. 

ISDIN reserves the right to decide at any time the content 

offered through Love Isdin. In this way, ISDIN may, at any time and without prior notice, modify the design, 

presentation and/or configuration of Love Isdin and may 

even include new content. In this regard, and unless 

otherwise provided, it will be understood that such new 

content will be governed by the provisions of the Terms and Conditions in force at that time. In addition, ISDIN reserves the right to stop providing access, at any time and without 

prior notice, to any of the content contained in Love Isdin. 

1. Term and Termination of Love Isdin 

These Terms and Conditions shall have an indefinite 

duration. 

The IsdinLover may request, at any time and without 

needing to specify the reason, the termination of his/her 

registration with Love Isdin by sending an email 

toconsumercare.us@isdin.com. The voluntary request for deregistration, as well as the request for consent withdrawal and/or cancellation of his/her personal data from ISDINs 

information systems, will entail the deletion of the account in question and of all the points obtained by the IsdinLover, as well as of all the information collected and stored. 

Notwithstanding the foregoing, the IsdinLovers personal 

data will remain blocked in our systems for the legally 

established periods. For more information on data retention periods, please refer to thePrivacy Policy. 

Without prejudice to the provisions of the preceding 

paragraphs, ISDIN may suspend or definitively cancel the 

IsdinLovers registration, immediately and without prior 

notice, as a result of improper use of Love Isdin or in the 

event of serious breach of any other obligations contained in these Love Isdin Terms and Conditions. In this event, ISDIN will eliminate all the points accumulated to date without 

being able to request their exchange. 

In this regard, ISDIN may temporarily block the account of 

an IsdinLover in those cases in which there are indications of non-compliance with its obligations or misuse of Love 

Isdin, which may be reinstated once ISDIN has been able to verify that the facts do not entail suspension from Love 

Isdin. 

1. Validity and Integrity 

The declaration of nullity or invalidity of any provision 

contained in these Love Isdin Terms and Conditions shall 

not affect the validity and effectiveness of the remaining 

provisions, which shall remain in full force and effect. 

ISDINs waiver of any provision of these Love Isdin Terms and Conditions shall not be construed as a waiver of any 

other provision of these Love Isdin Terms and Conditions. 

These Love Isdin Terms and Conditions constitute the entire agreement between the parties, superseding any prior 

written or oral agreement, understanding, affirmation, 

representation, negotiation or intended agreement relating to this subject matter. 

1. Personal Data 

The IsdinLover is informed that the personal data provided by him/her will be processed in accordance with 

ISDINs Privacy Policyand Cookie Policy. 

1. IsdinLovers information veracity 

All information provided by the IsdinLover through Love Isdin must be truthful. For these purposes, the IsdinLover 

guarantees and assumes responsibility for: (i) the 

truthfulness and accuracy of the personal data 

communicated; (ii) that the scanning of ISDIN products that include QR codes, which have been legitimately purchased through legitimate purchase channels, making the 

IsdinLover win points, are for the IsdinLover's personal use. In any case, ISDIN reserves the right to request proof of 

purchase of the ISDIN product from the IsdinLover during 

the month following the scanning of the ISDIN product. In 

this regard, ISDIN may delete without prior notice those 

accounts that contain false information or that in one way or another do not reflect the real identity of the IsdinLover, 

without prejudice to any other actions that may be applicable by law. Likewise, in cases where ISDIN is unable to verify 

the legitimacy of the points obtained by the scanning of the QR contained within the ISDINs product, and/or in the event of an abnormally high number of transactions in the same 

day and/or in several days, ISDIN reserves the right to block all functionalities associated with Love Isdin and the user 

account- including the possibility of making purchases on 

ISDIN e-commerce from the Users account (the "Guest" 

mode of purchase will be available) - as well as to block and cancel the shipment of the order and any redemption of 

points and Love ISDIN Experiences. ISDIN will reimburse 

the User for the points redeemed. 

Likewise, it shall be the IsdinLover's responsibility to keep 

the information provided up to date. 

1. Love Isdins Correct Use 

IsdinLover shall refrain from issuing denigrating or 

defamatory messages, as well as from engaging in any 

other conduct that is offensive, contrary to the law, morality, public order or that could in any other way harm or cause 

damage to the image of the products marketed by ISDIN or companies in its group, within Love Isdin as well as in LYS.. In particular, and without being exhaustive, IsdinLover shall refrain from making any statements or conduct that could be 

classified as racist, offensive, defamatory, violent or 

aggressive or that could in any way negatively affect the 

image and reputation of the brands or products of ISDIN or companies in its group. 

Any repeated or serious infringement of the Love Isdin 

Terms and Conditions described above, as well as any 

infringement of the provisions of the preceding paragraph, 

will entail the loss of the right to access and use Love Isdin, and ISDIN reserves the right to take any legal action to 

which it may be entitled by law. 

In this regard and without prejudice to the foregoing, ISDIN reserves the right to automatically remove from the 

IsdinLover registry all points that have been obtained by 

actions that violate the correct use of Love Isdin, as set forth in these Love Isdin Terms and Conditions. 

Love Isdin may be accessed outside U.S.A. and used in any country or jurisdiction as long as its use is not contrary to 

laws or regulations in force at any given time, without 

prejudice to the fact that the Love Isdin Experiences may 

only be enjoyed in U.S.A. territory, in accordance with the 

provisions of point 3 of these Love Isdin Terms and 

Conditions. Notwithstanding the foregoing, Love Isdin is 

designed to be used by any natural person who complies 

with and accepts these Love Isdin Terms and Conditions. 

1. Third Party Links 

12.1. Links to other websites 

This Website and/or App may contain links to other eebsites not owned or maintained by ISDIN. These Love Isdin Terms and Conditions refer solely to Love Isdin, and do not apply to links or third party websites accessible through Love 

Isdin. 

In the event that Love Isdin has links or hyperlinks to other Internet sites, ISDIN shall not exercise any control over 

these sites and contents. Under no circumstances will ISDIN assume any responsibility for the contents of any link 

belonging to an external website, nor will it guarantee the 

technical availability, quality, reliability, accuracy, 

comprehensiveness, truthfulness and validity of any material or information contained in the head of the hyperlinks or 

other Internet sites. 

These links are provided solely to inform IsdinLover of the existence of other sources of information on a particular 

subject, and the inclusion of a link does not imply 

endorsement of the linked website by ISDIN. 

We encourage you to be aware when you leave our Website and/or App and to read the terms and conditions and privacy statements of each and every website that you visit. We are not responsible for the practices or the content of such other websites. In the event of accessing and browsing through 

third party websites, the user is subject to those third parties policies. ISDIN shall not be responsible for those third party websites. 

12.2. Other websites links that lead to Love Isdin 

Links to Love Isdin placed on third party web pages or 

services must comply with the following conditions: (a) the link will only allow access to Love Isdin but may not 

reproduce Love Isdin or parts thereof in any form, (b) it is not permitted to link to sections of Love Isdin other than those which are public; c) it is not permitted to create a browser or border environment on the Love Isdin sections, nor may 

Love Isdin be modified in any other way, d) it is not 

permitted to make false, inaccurate or incorrect statements or indications about Love Isdin and/or, in particular, to state or imply that ISDIN has authorized the link or that it has 

supervised or assumed in any way the contents made 

available on the web page on which the link is established, e) except for those signs that are part of the link itself, f) the web page on which the link is established may not contain any trademark, logo, slogan or other distinctive signs of 

ISDIN) the web page or the service on which the link is 

offered shall not contain information or content that is illicit, contrary to generally accepted morals and good customs 

and public order, nor shall it contain content contrary to any third party rights, including intellectual and industrial 

property rights and/or the right to honor, to personal or family privacy or to one's own image or any other right of third 

parties, nor shall it contain any content that is contrary to the rights of third parties, including intellectual and industrial 

property rights and/or the right to honor, to personal or family intimacy or to one's own image or to any other right of third parties. 

In the event that a link is included to Love Isdin that allows the contents of the same to be reproduced, these contents may not mislead, confuse or deceive Users as to the origin of the contents of Love Isdin, nor may they constitute an act 

of unfair comparison or imitation or take advantage of the 

reputation of ISDIN. 

ISDIN has neither the power nor the human and technical 

means to know, control or approve all the information, 

contents, products or services provided by other websites or services that have established links to Love Isdin. In this 

sense, ISDIN assumes no responsibility whatsoever for any aspect relating to the website or service that establishes 

such a link, specifically, but not limited to, its operation, 

access, data, information, files, quality and reliability of its 

products and services, its own links and/or any of its 

contents in general. 

We encourage you to be aware when you leave our Website and to read the terms and conditions and privacy statements of each and every website that you visit. We are not 

responsible for the practices or the content of such other 

websites. In the event of accessing and browsing through 

third party websites, the user is subject to those third parties policies. ISDIN shall not be responsible for those third party websites. 

1. Intellectual and Industrial Property Rights 

13.1. Intellectual Property 

Love Isdin, Lys and its content (including, but not limited 

to, software, content, copyright, trademarks, distinctive 

signs, trade names, graphic design, source code, logos, 

texts, graphics, illustrations, domain names, photographs, 

and any other material subject to protection, etc.), unless 

otherwise indicated, are the exclusive property of ISDIN or ISDIN has the corresponding license from third parties and are protected by current intellectual and industrial property regulations. 

ISDIN does not grant any type of license or authorization of

use to the IsdinLover on its intellectual and industrial 

property rights or on any other right related to Love Isdin 

and/or LYS and the services or content offered therein 

beyond what is necessary for the use of Love Isdin subject to the Love Isdin Terms and Conditions. 

Therefore, the IsdinLover recognizes that the creation of 

derivative works, as well as the reproduction, distribution, 

commercialization, transformation, public communication 

and, in general, any other form of exploitation, by any 

procedure, of all or part of the contents of Love Isdin and/or LYS for purposes other than the consented use of Love Isdin and/or LYS, constitutes an infringement of the Intellectual 

and/or Industrial Property rights of ISDIN or the owner 

thereof and may give rise to the exercise of any judicial or 

extrajudicial actions that may correspond in the exercise of their rights. Therefore, the User commits not to copy, 

distribute, modify or make derivative works of any materials without the prior written consent of ISDIN except as 

expressly set forth in these Terms of Use, no license is 

granted to the User and no rights are conveyed by virtue of accessing or using the Website and/or App. All rights not 

expressly granted under these Terms of Use are reserved by ISDIN. 

Therefore, the User acknowledges and agrees that LYS, the Website and/or App is provided under license, and not sold, to the User and its use. The User does not acquire any 

ownership interest in the Website under these Terms of 

Use, or any other rights other than to use the Website in 

accordance with the license granted, and subject to all 

terms, conditions, and restrictions under these Terms of 

Use. We grant to the User a limited, personal, non 

commercial, non-exclusive, revocable, non-assignable, and non-transferable license to access (but not through 

scraping, spidering, crawling, or other technology or 

software used to access data) and display any content 

(excluding any software code) solely for his/her personal 

use in connection with accessing and using LYS, the 

Website and/or App as reasonably necessary to use it for its intended purpose. user may not insert any code or product to manipulate LYS, the Website and/or App. 

Nor in its totality nor partially, LYS and the Love Isdin 

content may be systematically extracted or reused without 

the express written consent of ISDIN, regardless of the 

means of extraction, including content extraction tools or 

robots. 

ISDIN reserves the right to request collaboration from the 

IsdinLover to verify the genuineness and veracity of the 

ISDIN products purchased by the IsdinLover in order to 

assist in the best defense of its legitimate rights and 

interests as the manufacturer of the ISDIN products. 

In the event of sharing or publishing on Love Isdin any 

content that is protected by intellectual or industrial property rights, whether its own or those of third parties, or that 

shows the image, voice or name of identifiable persons, 

whether that of IsdinLover itself or of third parties, 

IsdinLover guarantees that it holds the necessary rights 

and/or authorizations to grant ISDIN a free and indefinite 

license to use such content peacefully in online and/or 

offline media at a promotional level and/or for the purposes indicated in each case, worldwide and without limitation in time. 

13.2. No Ideas Accepted 

ISDIN does not accept any unsolicited ideas from outside 

the company including without limitation suggestions about advertising or promotions, or merchandising of any products, additions to our services, or changes in methods of doing 

business. ISDIN may already be working on or may in the 

future work on a similar idea. This policy eliminates 

concerns about ownership of such ideas. If, notwithstanding this policy, the User submits an unsolicited idea to this 

Website and/or App, he/she understands and acknowledges that such idea is not submitted in confidence and ISDIN 

does not assume obligation, expressed or implied, by 

considering it. The User further understands that ISDIN shall exclusively own all known or hereafter existing rights to the idea everywhere in the world, and that such idea is hereby irrevocably assigned to us. Without limiting the foregoing, to the extent any such assignment is deemed unenforceable, and or to the extent necessary for ISDIN to utilize your 

submission, the User hereby grants to ISDIN an irrevocable, perpetual, world-wide license to use the idea and any 

associated intellectual property in any manner, in any 

medium now known or hereafter developed, without 

compensation to the User. 

1. Modifications to Love ISDIN Community Terms and 

Conditions 

ISDIN reserves the right to unilaterally modify these Love 

Isdin Terms and Conditions at any time for legal reasons, 

due to technical reasons and/or changes in Love Isdin or in regulations or corporate decisions. 

If any update to these Love Isdin Terms and Conditions 

affects the use of Love Isdin or the IsdinLover's legal rights as a user, ISDIN must notify the IsdinLover prior to the 

effective date of the update with the IsdinLover's account. 

These updated Terms and Conditions shall become once 

published on the Website and/or App. 

If an IsdinLover does not agree to ISDIN's updates to the 

Terms and Conditions, IsdinLover must cancel his or her 

Love Isdin account prior to the effective date of the updated Terms and Conditions. If the IsdinLover continues to use the Website and/or App, obtaining points, exchanging points 

and enjoying Love Isdin Experiences or accessing the 

Website and/or App after the updates become effective, the IsdinLover will be legally bound by the updated Love Isdin 

Terms and Conditions. 

All modifications to these Terms and Conditions will be 

posted "online". 

1. Access to Love Isdin 

ISDIN makes every effort to ensure the accessibility of Love Isdin, but is under no obligation to do so. 

ISDIN warns that for maintenance and updating purposes, 

as well as for other reasons, especially of a technical nature, access to Love Isdin may be interrupted. ISDIN accepts no responsibility in any case for such interruptions or for the 

consequences that these may have for the IsdinLover, 

although it will try, as far as possible, to minimize the 

inconvenience caused by these operations. 

In any case, ISDIN undertakes to do everything in its power to offer quality content and services, competent and 

adapted to the standard computer systems present on the market, although in no case does it guarantee the absence of errors, defects or design flaws that may make their use 

and/or installation impossible. ISDIN shall in no event be 

held liable for any direct or indirect consequences and/or 

possible damage caused by defects and/or hacking of these programs. 

1. Responsibility 

ISDIN shall not be liable for any delay or failure to perform its obligations if such delay or failure is due to circumstances beyond ISDIN's reasonable control. 

Except as otherwise expressly provided in these Love Isdin Terms and Conditions, ISDIN's liability is strictly limited to 

the correct operational functioning of Love Isdin. 

THEREFORE, WHILE ISDIN USES REASONABLE 

EFFORTS TO INCLUDE UP-TO-DATE INFORMATION ON LOVE ISDIN, EXCEPT FOR THE EXPRESS 

WARRANTIES STATED ON LOVE ISDIN, ISDIN MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE ACCURACY OR COMPLETENESS OF INFORMATION ON THE WEBSITE AND/OR APP. TO THE FULLEST EXTENT PERMITTED BY LAW, THE USERS USE OF THE 

WEBSITE IS AT HIS/HER OWN RISK. LOVE ISDIN, 

INCLUDING ALL CONTENT MADE AVAILABLE ON OR 

ACCESSED THROUGH THE WEBSITE, IS PROVIDED 

"AS IS" AND ISDIN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE 

CONTENT ON IT. FURTHER, TO THE FULLEST EXTENT PERMISSIBLE BY LAW, ISDIN DISCLAIMS ANY 

EXPRESS OR IMPLIED WARRANTIES, INCLUDING, 

WITHOUT LIMITATION, NON-INFRINGEMENT, TITLE, 

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ISDIN DOES NOT WARRANT THAT THE 

FUNCTIONS CONTAINED IN THE WEBSITE OR ANY 

MATERIALS OR CONTENT CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR FREE, THAT 

DEFECTS WILL BE CORRECTED AS SOON AS 

POSSIBLE, OR THAT LOVE ISDIN OR THE SERVER 

THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULLEST 

EXTENT PERMITTED BY LAW, ISDIN SHALL NOT BE 

LIABLE FOR ITS USE, INCLUDING, WITHOUT 

LIMITATION, THE CONTENT AND ANY ERRORS 

CONTAINED THEREIN. 

IN NO EVENT WILL ISDIN SHALL BE LIABLE UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR, AMONG OTHERS, ANY LOST PROFITS, LOST DATA, LOST 

OPPORTUNITIES, COSTS OF COVER, EXEMPLARY, 

PUNITIVE, PERSONAL INJURY/WRONGFUL DEATH, 

SPECIAL, INCIDENTAL, INDIRECT OR OTHER 

CONSEQUENTIAL DAMAGES. FURTHER, TO THE 

FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ISDIN BE LIABLE OR FOR ANY DIRECT DAMAGES ABOVE WHAT YOU PAID TO COMPANY FOR 

PRODUCTS AND SERVICES, AND/OR ANY OTHER 

DAMAGES RESULTING FROM THE USER'S USE OF THE WEBSITE, EACH OF WHICH, TO THE FULLEST EXTENT PERMITTED BY LAW, IS HEREBY EXCLUDED BY 

AGREEMENT OF THE PARTIES REGARDLESS OF 

WHETHER OR NOT EITHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

MOREOVER, UNDER NO CIRCUMSTANCES SHALL 

ISDIN BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY 

DAMAGES (EVEN IF ISDIN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM ANY ASPECT OF YOUR USE OF LOVE ISDIN, 

INCLUDING BUT NOT LIMITED TO RELIANCE BY ANY 

USER ON ANY INFORMATION OBTAINED THEREFROM; OR FROM MISTAKES, OMISSIONS, INTERRUPTIONS OR DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, 

VIRUSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, 

COMMUNICATIONS, THEFT, DESTRUCTION OR 

UNAUTHORIZED ACCESS TO SERVICES WHETHER 

THE DAMAGES ARISE FROM USE OR MISUSE OF LOVE ISDIN, FROM THE INABILITY TO USE LOVE ISDIN, OR 

THE INTERRUPTION, SUSPENSION, MODIFICATION, 

ALTERATION, OR TERMINATION OF LOVE ISDIN, SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO 

DAMAGES INCURRED BY REASON OF OTHER 

SERVICES OR PRODUCTS RECEIVED THROUGH OR 

ADVERTISED IN CONNECTION WITH LOVE ISDIN OR 

ANY LINKS ON THE SITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. 

Users agree to indemnify, defend and hold harmless, 

among others, ISDIN, its employees, directors, officers, 

agents, business partners, affiliates, contractors, distribution partners and representatives from and against any and all 

claims, demands, liabilities, costs or expenses, including 

attorneys fees and costs, arising from, or related to (i) the Users use of the Website, (ii) any breach by you of any of 

these Love Isdin Terms and Conditions, (iii) any violation of applicable law; (iv) use of the Website in regards to third 

parties by means of the users user and password. 

1. Governing Law and Dispute Resolution 

The laws of the State of New York shall govern these Terms of Use. While we will make reasonable efforts to resolve any disagreements you may have with ISDIN, if these efforts fail, you agree that all claims, disputes or controversies against 

ISDIN arising out of these Terms of Use, or the purchase of any products ("Claims") are subject to fixed and binding 

arbitration (except for matters that may be taken to small 

claims court), no matter what legal theory they are based on or what remedy (damages, or injunctive or declaratory relief) they seek. This includes Claims based on contract, tort 

(including intentional tort), fraud, agency, your or our 

negligence, statutory or regulatory provisions, or any other sources of law; Claims made as counterclaims, cross 

claims, third- party claims, interpleaders or otherwise; and Claims made independently or with other claims. The party filing an arbitration must submit Claims to the American 

Arbitration Association and follow its rules and procedures for initiating and pursuing an arbitration. Any arbitration 

hearing that you attend will be held at a place chosen by the American Arbitration Association in the same city as the U.S. District Court closest to your then current residential 

address, or at some other place to which you and ISDIN 

agree in writing, and the arbitrator shall apply New York law consistent with the Federal Arbitration Act. YOU SHALL 

NOT BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER USERS OR 

TO ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY 

GENERAL CAPACITY. You may obtain copies of the 

current rules, and forms and instructions for initiating an 

arbitration by contacting the American Arbitration 

Association at using the contact information noted below. 

American Arbitration Association 

800-778-7879 (toll-free) 

Website: www.adr.org 

A single, neutral arbitrator will resolve Claims. The arbitrator will be either a lawyer with at least ten (10) years experience or a retired or former judge, selected in accordance with the rules of the American Arbitration Association. The arbitration 

will follow the procedures and rules of the American 

Arbitration Association which are in effect on the date the 

arbitration is filed unless those procedures and rules are 

inconsistent with these Terms of Use, in which case these Terms of Use will prevail. Those procedures and rules may limit the discovery available to you or us. The arbitrator will take reasonable steps to protect your customer account 

information and other confidential information if requested to do so by you or ISDIN. Each party to the arbitration will bear the expense of that party's attorneys, experts, and 

witnesses, and other expenses, regardless of which party 

prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so 

determines. The arbitrator's award is final and binding on the parties unless we or you appeal it in writing to the arbitration firm within fifteen (15) days of notice of the award. The 

appeal must request a new arbitration before a panel of 

three neutral arbitrators designated by the American 

Arbitration Association. An award by a panel is final and 

binding on the parties after fifteen (15) days has passed. 

Any Claim you have must be commenced within one (1) 

year after the date the Claim arises. As noted above, you 

and Company hereby voluntarily and knowingly waive any right either may have to a jury trial. 

ANY CLAIM YOU HAVE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE DATE THE CLAIM ARISES. 

AS NOTED ABOVE, YOU AND COMPANY HEREBY 

VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT 

EITHER MAY HAVE TO A JURY TRIAL. 

We will not choose to arbitrate any Claim you bring in small claims court. However, if such a Claim is transferred, 

removed or appealed to a different court, ISDIN may then 

choose to arbitrate. 

In the event this arbitration clause is not enforceable by the specified arbitration organization, the parties will mutually 

agree upon another arbitration organization that will enforce this clause. 

Please note that, the laws of other countries may differ 

regarding the access and use of the Website and/or App. 

We make no representations regarding the legality of this 

Website in any other country and it is your responsibility to ensure that your use complies with all applicable laws 

outside of the U.S.A.