SHIPPING UPDATES
DELIVERY
How can I check the status of my order?
You can view your order status by logging into your account and heading to the ‘Orders’ section, which will be updated when your order has been processed, and again once your order ships. We will send you an email once your order has been shipped, providing the tracking details so you can check its status as it makes its way to you.
How do I know if my order has been processed?
You will receive an order confirmation email after you place your order. Once your order has been shipped, a second email will be sent to confirm your order has been processed successfully.
Where is my package?
To receive the most up-to-date information about your package’s whereabouts, we recommend you opt in to receive status updates directly from the carrier site. After your order has been shipped, you should have received a link to the carrier’s site to track your package and opt in for email notifications. Please note that delivery dates and current status is subject to change.
Orders placed using FedEx Ground Economy may take longer for tracking information to appear. With this in mind, shipping takes 5-11 business days (Monday through Friday, excluding public holidays). Shipping time varies by state. States that may experience longer shipping time include (but are not limited to) Utah, Texas, Illinois, Hawaii and surrounding islands.
If you have further questions regarding your package, don’t hesitate to contact us! You can send us an email at consumercare.us@isdin.com.
What are ISDIN’s shipping options?
We currently offer four shipping options: Economy, Standard, and Express and Overnight.
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Economy with FedEx Ground Economy : delivered within 5-11 business days. * Only available on orders $99 and under.
$7 for orders below $49.
Free with orders above $49.
Please note, FedEx Ground Economy shipping takes 5-11 business days (Monday through Friday), depending on your location. States that may experience delays in shipping include (but are not limited to) Utah, Texas, Illinois, Hawaii and surrounding islands.
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Standard delivery: delivered within 3-7 business days based on the distance to
destination.
$9.99 for orders below $49.
$4.99 for orders between $49 -$99.
Free for orders $100 and above.
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Express delivery: delivered within 2-4 business days.
$19.99 for all orders. -
Overnight delivery: delivered within 1-2 business days.
$29.99 for all orders.
Orders are shipped Monday through Friday, excluding major holidays, from our warehouse in Memphis. We do not ship internationally.
Shipping fees are not cumulative towards discounts and promotions.