ISDIN products must have been purchased directly from the Website or App. ISDIN will not accept returns of ISDIN products purchased from other retail outlets. Please return those to the store or outlet where purchased. 

Products must be returned within 30 days of order date if the product does not meet your reasonable expectations. Returned products must be returned in the same condition in which they were at the time of delivery, therefore used products will not be accepted. For illustrative purposes, the products must be returned unused, undamaged and, where applicable, unsealed, with their original packaging and labelling, and with all related accessories and documents. 

We will make a determination, in our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you and used as intended. 

Requests for refunds and exchanges will be reviewed and determined on a case by case basis. We reserve the right, in our reasonable discretion, to refuse to refund or exchange any product. In those cases, or if the returned products that do not comply with the conditions set out in this section, will not be accepted by ISDIN and will be returned to the User at the address provided by the User when placing the order. ISDIN will contact the User and return the products within a maximum period of thirty (30) calendar days after ISDIN is notified of the refusal to return the products. 

If your product was damaged in transit, you may request a replacement of the purchased damaged product within 30 days. 

Furthermore, products specified as non-returnable or not for resale cannot be returned, as well as products as part of a kit or pack cannot be returned separately. 

Finally, keep in mind that original shipping costs are non-refundable. 

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