ISDIN Terms and Conditions

Last Updated: 17/11/2023

INDEX

Terms and Conditions of Use

Terms and Conditions of Sale

Love ISDIN Community Terms and Conditions

TERMS AND CONDITIONS OF USE

Corporate identification data

You are visiting https://www.isdin.com/en-US website (hereinafter, the “Website”), owned by ISDIN Corp. (hereinafter, “ISDIN” and/or “Company”, “we”, “our” or us”).

ISDIN is a US Company, with registered office at 36 Cattano Avenue, 3rd Floor, Morristown, New Jersey (NJ), 07960, with tax identification number 37-1762320.

You can contact ISDIN by means of calling to the following telephone number +1 862-242-8129 or by writing to us through the online customer care form available at here. To this regard, please note that phone calls will only be attended during business hours, meaning from Monday-Friday, 8:30 a.m to 5:00 p.m EST.

Types of users and Terms of Use acceptance

These terms and conditions of use (hereinafter, “Terms of Use”) that govern the access and use of the Website and which users shall, by visiting ISDIN’s Website, at all times find available.

ISDIN is entitled to offer through its Website, products, services, loyalty programs or promotional actions - even with a temporary scope - that will be, when applicable, subject to their own particular terms and conditions (such as the below “Terms and Conditions of Sale”), which will be available for users on a case-by-case basis. To this regard, please note that such promotional actions shall be offered by the company, and even modified, according to ISDIN’s sole discretion according to business needs and interests, without being necessary a prior notice to users. In the event that the particular terms and conditions do not govern a specific matter, it shall apply the stated in the present Terms of Use. If a controversy arises between the particular terms and conditions and these Terms of Use, the particular terms and conditions will prevail.

The main types of users that are entitled to access the Website are:

Non registered user (browsing mode), hereinafter “Guest”:

A user will be considered as Guest when he/she accesses or browses through the Website’s products, despite not having registered.

To access, use and/or browse as a Guest, no subscription is requested nor even is required registration as a user of the Website, regardless that for using some particular services or contents those are mandatory.

The Guests that do not register will not have an account on the Website and therefore will only have access to the public content of the Website.

The access to the Website implies the univocable acceptance of the present Terms of Use.

Registered User

Those users that are willing to register to the Website will be able to do so but will be subject to the conditions listed in this section and to the clauses that may apply of this Terms of Use and the Terms and Conditions of Sale.

With the register they will be provided with a user account and a password (and, if applicable, with other similar identification and authentication methods). The user commits to make a diligent use and grant the data confidentiality of the provided data by ISDIN. The users are responsible for the appropriate storage and confidentiality of whatever credentials, identifiers and/or passwords and they commit to not assign its use to third parties, nor even in a temporary or permanent manner, nor to let its use to outside third parties.

Therefore, ISDIN will not be held liable in regards to the use of the contents offered on the Website by any outsider third party who uses a user's personal identifier and password to this intend, as a result of a non-diligent action, voluntary supply or loss of the same by the user without notifying ISDIN of the circumstance.

By virtue of the foregoing, it is the user's obligation to immediately notify ISDIN of any event that allows the improper use of credentials, identifiers and/or passwords, such as theft, loss, or unauthorized access to them, in order to proceed to their immediate cancellation. Until ISDIN receives prior written notice from the user, ISDIN shall be exempt from any liability that may arise from the improper use of credentials, identifiers or passwords by unauthorized third parties and any request, use, provision and/or contracting of products shall be understood to have been made by the user and, consequently, the user shall be solely responsible for such acts.

The User may modify his data at any time through his private user account as a registered user of the Web. Likewise, the user will be able to modify his privacy preferences in the space provided for this purpose.

Hereinafter, the Guest and the registered users will be jointly referred as “User/s”.

Correct use of the Website

This Website is provided for the user’s personal and non-commercial use and for informational purposes only. Therefore, it is only allowed to be used for and only for the User's personal use. Any other use of the Website requires the prior written consent of ISDIN. By further using the Website, the User further represents and warrants that he/she: (i) is located inside the U.S.A., or (ii) is located outside the European Union or European Economic Area and agrees to be bound by U.S.A. laws and; (ii) is 18 years of age or older and agrees to be bound by these Terms of Use. This Website is intended for users situated in the United States.

Having said that, ISDIN shall make available to Users, within the Website or other domains of its ownership, interactive spaces such as blogs, forums and communication spaces between registered Users for educational purposes, related to health, including sharing experiences, knowledge and discussing topics according to the personal experience of each one. For this purpose, Users must respect at all times:

Data protection regarding other persons to whom the User might refer to.

Use the Website’s content and in general the Website according to law, the present Terms of Use, good moral standards and public order.

Do not manifest nor express political trends and/or ideas that enhance discrimination.

Keep respectful behavior at all times toward third parties' opinions and comments.

Do not make abusive, defamatory comments nor of sexual or threatening nature.

Do not make false, inaccurate or incorrect indications or statements of ISDIN, its directors, its employees, the Website or its content.

Do not use texts, materials, opinions from others as of the users’ own that may not comply with the intellectual property right of third parties.

Do not publish third parties images (of or not legal age) without having previously collected their express consent and without complying with applicable legislation.

Do not destroy, alter, modify, prevent its use, disable or, in whatever other manner or means, damage the data, programs or electronic documents found on the Website. Nor even use any automated means, including, without limitation, agents, scripts, spiders, robots, data mining techniques or other automated devices or programs to access, monitor, catalog, download or otherwise reproduce, store or distribute content available on the Website. Further, users may not use any such automated means to manipulate the Website, such as automating what are otherwise manual or one-off procedures.

User may not take any action to interfere with, or disrupt, the Website or any other User's use of the Website, including, without limitation, via means of overloading, “flooding”, “mailbombing” or “crashing” the Website, circumventing security or user authentication measures or attempting to exceed the limited authorization and access granted to you under these Terms of Use. Users may not frame portions of the Website within another Website. Users may not resell use of, or access to, the Website to any third party without ISDIN’s prior written consent.

Do not hinder access to other Users by means of massive consumption of the computer resources through which ISDIN provides the ISDIN products, or to carry out actions that can damage, interrupt or generate errors in said systems or services.

Do not create User accounts by using false data or in the name of third parties who have not expressly given their consent.

Do not introduce, among others, programs, viruses, macros, applets, ActiveX controls or any other logical device or sequence of characters that cause or are likely to cause any type of alteration in the computer systems of ISDIN or third parties.

Do not send unsolicited marketing ideas and comply with such ISDIN’s policy. Otherwise, you expressly agree that we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us without compensation and for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and services using such information.

Likewise, ISDIN reserves the right to unilaterally withdraw comments and/or photographs stored in any Website section when it is suspected that those comments and/or photographs infringe whatever legal provision, breaches third party rights, or are used for advertisement purposes (SPAM), as well as when ISDIN deems it appropriate.

As well, ISDIN reserves the right to monitor all network traffic to the Website and anyone using the Website expressly acknowledges that such monitoring may occur. ISDIN may block unauthorized attempts or intrusions to upload or change information or cause damage to the Website in any fashion.

4. Advertisement

The Website may contain advertisement or advertised content. The advertisers and sponsors shall be solely responsible for ensuring that material submitted for inclusion on the Website complies with applicable laws.

ISDIN will not be responsible for any error, inaccuracy or irregularity that may include such advertisement content or of the sponsors. In any event, to lodge complaints and/or claims in connection with the content inserted in the Website, advertisers or sponsored parties shall contact the Legal Department at the following email address: consumercare.us@isdin.com.

5. Third parties links

5.1) Links to other websites

The present Terms of Use refer exclusively to the Website, including Love Isdin section, and ISDIN’s content, and do not apply to the possible links or third parties websites accessible through the Website.

ISDIN will not be responsible for any changes or updates of said websites. Therefore, in the event that links or hyperlinks to other Internet sites are available in the Website or in Love Isdin’s section, ISDIN will not exercise any control over these sites and content. In no event will ISDIN assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, truthfulness, and validity of any material or information contained under hyperlinks or other Internet sites.

Links are exclusively provided to inform Users about other particular channels of information, and the inclusion of a link does not imply its approval by ISDIN.

5.2) Links on other websites or services to Love Isdin

Links to ISDIN’s website, including its Love Isdin section, placed on third-party websites or services must meet the following conditions: a) the link will only allow access to the website but may not reproduce it or one or several of ita parts thereof in any way, b) links to the website section other than public areas, are not permitted; c) it is not allowed to create a browser or border environment over website sections, or otherwise change the website, d) it is not permitted to make false or inaccurate or incorrect representations or indications about the website and/or, in particular, to declare or imply that ISDIN has authorised the link or has supervised or accepted in any way the content made available on the website on which the link is established, e) except for those signs that are part of the same link, the website on which the link is established may not contain any mark, logo, taglines or other ISDIN distinctive signs, f) the website or service on which the link is offered may not contain unlawful information or content that is contrary to generally accepted morals and good customs and public order, nor may it contain content contrary to any third-party rights, including intellectual and industrial property rights and/or the right to honour, to personal or family privacy, or to one’s own image or any other right.

In the event that a link to the website is introduced that allows the viewing of content thereof, said content may not induce error, confusion or deception in Users about the origin of the website’s content, or represent an act of unfair comparison or imitation or an exploitation of ISDIN's reputation.

ISDIN has no authority, human or technical means to know, control or approve all information, content, products or services provided by other websites or services that have established links to the website. In this regard, ISDIN assumes no liability whatsoever for any aspect related to the website or service that establishes that link, in particular, by way of example and without limitation, about its operation, access, data, information, files, the quality and reliability of its products and services, its own links and/or any of its contents in general.

6. Intellectual and Industrial Property

6.1. Intellectual Property

All the Website content, including Love Isdin section, such as, including but not limited to, the graphic design, source code, logos, texts, graphics, illustrations, videos, photographs and other elements that appear on the Website are of the exclusive property of ISDIN, unless otherwise specified, or that ISDIN holds all necessary licenses for its use. Nonetheless, all trade names, trademarks, logos, domain names, URLs or distinctive signs of all kinds of content in the Website are protected under law and are solely property of ISDIN.

ISDIN does not grant Users any type of license or use authorization related to ISDIN’s intellectual and industrial property rights or for any other right in connection to the Website beyond what is necessary to use it, subject to the Terms and Conditions of Sale and the Love Isdin Terms and Conditions.

No part of the content of the Website may be systematically extracted or reused without the express written consent of ISDIN, regardless of the means of extraction, including content extraction tools or robots.

Therefore, the User acknowledges that the reproduction, distribution, commercialization, transformation, and in general, any other kind of exploitation right, by means of whatever procedure, in its total or in part, of the content of the Website constitutes a copyright and an intellectual property right of ISDIN breach or of its legitimate owner, and may result in the bringing of any judicial or extrajudicial actions that may correspond in the exercise of their rights.

ISDIN will be entitled to suspend and/or delete, at its sole discretion, the Website’s content and personal Website account. Likewise, ISDIN will be able to deny the User access to the Website or to the personal Website account or sections thereof, in the event that doubtful behaviors that may contravene applicable laws, moral, order, good practices or ISDIN internal rules are observed by ISDIN or by its collaborators or may disrupt the proper functioning of the Website or its Intranet and/or image, veracity and/or ISDIN’s reputation, or of its collaborators.

In the event of sharing or publishing on the website, including in Love Isdin, any content that is protected by intellectual or industrial property rights, both its own and that of third parties, or that shows the image, voice or name of identifiable persons, either that of the IsdinLover itself or of third parties, the IsdinLover guarantees that they hold the necessary rights and/or authorisations to grant ISDIN a license to use such content unopposed on online and/or offline media at a promotional level and/or for the purposes indicated in each case, worldwide, and without any time limitation.

If it participates in the various experiences, activities, and events of Love Isdin, the IsdinLover authorizes ISDIN to capture their image and/or voice by taking photographs and/or audiovisual recordings, through its own means or by authorized third parties (“the Materials”). Likewise, it authorizes ISDIN to reproduce, distribute, publicly communicate, and transform the Materials. This authorisation in favor of ISDIN is granted for the maximum period of time permitted by law from the signing of this document and worldwide. ISDIN may use the Materials in any online and/or offline media for promotional purposes and/or for purposes established in each case, with the caveat and limitation that the use thereof does not infringe the right to honor of the IsdinLover.

6.2. DMCA Policy

ISDIN respects the intellectual property rights of others, and requires our Users to do the same. You may not upload, embed, post, email, transmit, or otherwise make available any material that infringes any copyright, patent, trademark, trade secret, or other proprietary rights of any person or entity. ISDIN has the right to prohibit infringers from using the Website.

If you believe your work has been copied and posted on our or through our Website in a way that constitutes copyright infringement, please send ISDIN a notification of claimed infringement to consumercare.us@isdin.com with all of the following information:

Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;

Identification of the claimed infringing material and information reasonably sufficient to permit us to locate the material on the Sites (providing the URL(s) of the claimed infringing material satisfies this requirement);

Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address;

A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

A statement by you, made under penalty of perjury, that the above information in your notification is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and

Your physical or electronic signature.

7. Responsibility Regime

ISDIN does not limit nor exclude its responsibility when such limitation or responsibility exclusion is not allowed in accordance with applicable regulations. ISDIN will not be held liable for the breach of its obligations when this infringement is due to a previous infringement by the User or due to an event of force majeure or that is under the reasonable control of ISDIN.

7.1. Responsibility for the Website use

The User is solely responsible for any infringements that may be incurred or damages that may be caused by the use of the Website, and ISDIN, its partners, group companies, collaborators, employees and representatives are exonerated from any kind of liability that may arise from the User's actions.

ISDIN will use all reasonable efforts and means to provide updated and reliable information on the Website. However, ISDIN does not assume any guarantee regarding the presence of errors or possible inaccuracies and/or omissions in any of the contents accessible through this Website.

The User is solely responsible for any claim or legal action, judicial or extrajudicial, initiated by third parties against ISDIN based on the use of the Website by the User. If applicable, the User shall bear all expenses, costs and indemnities incurred by ISDIN as a result of such claims or legal actions.

7.2. Responsibility for the Website functioning

ISDIN excludes all liability that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of the electronic system.

Likewise, it also excludes any liability that may arise from delays or blockages in the operation of this electronic system caused by deficiencies or overloading of telephone lines or the Internet, as well as damage caused by third parties through unlawful interference beyond the control of ISDIN.

ISDIN is entitled to temporarily suspend, without prior notice, access to the Website for maintenance, repair, updating or improvement operations.

7.3. Responsibility for the Website’s content

ISDIN shall not be liable, except to the extent required by law, for any damages that may be caused by the use, reproduction, distribution or public communication or any type of activity carried out on the texts and/or photographs that are protected by intellectual property rights belonging to third parties, without the User having previously obtained the necessary authorization from their owners to carry out the use that User is making or intends to make.

The User shall be liable for damages of any kind that ISDIN may suffer, directly or indirectly, as a result of the User's failure to comply with the present Terms of Use.

ISDIN shall not be liable for the information sent by the User when it does not have actual knowledge that the information stored is unlawful or that it harms property or rights of a third party liable for compensation. As soon as ISDIN has actual knowledge that it is hosting data such as those referred to above, it undertakes to act diligently to remove them or preclude access to them.

8. Modification of the Terms of Use

ISDIN reserves the right to update or modify the Terms of Use of this Website at any time, so the User should review them periodically. ISDIN e-commerce will always have the most current version of the Terms of use available.

9. Personal Data

If the User desires to learn more about how ISDIN processes personal data, the user shall refer to the Website's General Privacy Policy.

In any case, if the User has any doubts about the processing of his/her personal data by ISDIN, he/she may contact ISDIN by email at the following address: privacy.us@isdin.com.

10. Governing Law and Dispute Resolution

10.1. Governing Law, Dispute Resolution; Arbitration and Jurisdiction

The laws of the State of New York shall govern these Terms of Use. While we will make reasonable efforts to resolve any disagreements you may have with ISDIN, if these efforts fail, you agree that all claims, disputes or controversies against ISDIN arising out of these Terms of Use, or the purchase of any products ("Claims") are subject to fixed and binding arbitration (except for matters that may be taken to small claims court), no matter what legal theory they are based on or what remedy (damages, or injunctive or declaratory relief) they seek. This includes Claims based on contract, tort (including intentional tort), fraud, agency, your or our negligence, statutory or regulatory provisions, or any other sources of law; Claims made as counterclaims, cross-claims, third- party claims, interpleaders or otherwise; and Claims made independently or with other claims. The party filing an arbitration must submit Claims to the American Arbitration Association and follow its rules and procedures for initiating and pursuing an arbitration. Any arbitration hearing that you attend will be held at a place chosen by the American Arbitration Association in the same city as the U.S. District Court closest to your then current residential address, or at some other place to which you and ISDIN agree in writing, and the arbitrator shall apply New York law consistent with the Federal Arbitration Act. YOU SHALL NOT BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER USERS OR TO ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. You may obtain copies of the current rules, and forms and instructions for initiating an arbitration by contacting the American Arbitration Association at using the contact information noted below.

American Arbitration Association

800-778-7879 (toll-free)

Website: www.adr.org

A single, neutral arbitrator will resolve Claims. The arbitrator will be either a lawyer with at least ten (10) years’ experience or a retired or former judge, selected in accordance with the rules of the American Arbitration Association. The arbitration will follow the procedures and rules of the American Arbitration Association which are in effect on the date the arbitration is filed unless those procedures and rules are inconsistent with these Terms of Use, in which case these Terms of Use will prevail. Those procedures and rules may limit the discovery available to you or us. The arbitrator will take reasonable steps to protect your customer account information and other confidential information if requested to do so by you or ISDIN. Each party to the arbitration will bear the expense of that party's attorneys, experts, and witnesses, and other expenses, regardless of which party prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so determines. The arbitrator's award is final and binding on the parties unless we or you appeal it in writing to the arbitration firm within fifteen (15) days of notice of the award. The appeal must request a new arbitration before a panel of three neutral arbitrators designated by the American Arbitration Association. An award by a panel is final and binding on the parties after fifteen (15) days has passed. Any Claim you have must be commenced within one (1) year after the date the Claim arises. As noted above, you and Company hereby voluntarily and knowingly waive any right either may have to a jury trial.

ANY CLAIM YOU HAVE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE DATE THE CLAIM ARISES. AS NOTED ABOVE, YOU AND COMPANY HEREBY VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT EITHER MAY HAVE TO A JURY TRIAL.

We will not choose to arbitrate any Claim you bring in small claims court. However, if such a Claim is transferred, removed or appealed to a different court, ISDIN may then choose to arbitrate.

In the event this arbitration clause is not enforceable by the specified arbitration organization, the parties will mutually agree upon another arbitration organization that will enforce this clause.

Please note that, the laws of other countries may differ regarding the access and use of the Website. We make no representations regarding the legality of this Website in any other country and it is your responsibility to ensure that your use complies with all applicable laws outside of the U.S.A.

10.2. Class Action Waiver

YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND ISDIN ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND. CLAIMS AND REMEDIES SOUGHT AS PART OF A CLASS ACTION, PRIVATE ATTORNEY GENERAL OR OTHER REPRESENTATIVE ACTION ARE SUBJECT TO ARBITRATION ONLY ON AN INDIVIDUAL (NON-CLASS, NON-REPRESENTATIVE) BASIS, AND THE ARBITRATOR MAY AWARD RELIEF ONLY ON AN INDIVIDUAL (NON-CLASS, NON-REPRESENTATIVE) BASIS.

TERMS AND CONDITIONS OF SALES

General Information

The present Terms and Conditions of Sales (hereinafter, the “Terms and Conditions of Sales”) apply to all product orders made by any User at ISDIN’s Website (hereinafter as well referred as “ISDIN e-commerce”), but only if the User makes an order as a natural person and consumer, according to applicable law term definition.

Placing an order for ISDIN products and the application of the Terms and Conditions of Sale to the User's order is subject to the User having followed the ISDIN e-commerce instructions, including, but not limited to: (i) filling out the registration and/or access form, if applicable; (ii) reading and being informed of the privacy policy; (iii) reading and expressly accepting the Terms and Conditions of Sale; and (iv) expressly confirming that placing of the order entails an obligation to pay. If the User does not agree with the privacy policy and/or the Terms and Conditions of Sale, the User may not place an order through ISDIN e-commerce.

By placing an order, the User represents (i) that he/she has the necessary legal capacity to contract or, if applicable, has the consent of his/her legal representative or guardian and (ii) that the data entered, if applicable, in the registration and/or access form are accurate, precise and true.

ISDIN reserves the right to update or modify the Terms and Conditions of Sale at any time. The updated or modified version of the Terms and Conditions of Sale will only apply to new orders placed after the update or modification. ISDIN e-commerce will always have available the most updated version of the Terms and Conditions of Sale.

Moreover, bear in mind that as ISDIN reserves the right to offer Users through its Website, among others, products, services, offers or promotional actions, whether with permanent or temporary scope, those will be subject to their own particular terms and conditions. Said particular terms and conditions will be available for users on a case-by-case basis. For further information, please check section 2 of the Terms of Use.

Product information and Availability

Product information is available on ISDIN e-commerce. The inclusion of any product on ISDIN e-commerce at any given time does not imply or warrant that such product will be available at all times. ISDIN reserves the right to discontinue the continuity of an ISDIN product at any time.

Product images shown on ISDIN e-commerce are exclusively for illustrative purposes only. Consequently, the User must rely uniquely on the product description and its characteristics, as indicated on ISDIN e-commerce.

Furthermore, please note that ISDIN offers registered users, with every order, a free sample of his/her choice in the event that the order is worth 120 USD. In the event that the order is over 120 USD, the registered user will be given the possibility to choose another free sample of his/her choice. However, please note that free samples will only be provided if stocks are available. Under no circumstances shall the inability to choose and/or receive a free sample entitle the registered user to compensation, either in financial or in kind. In addition, ISDIN reserves the right to withdraw the offer of free samples to registered users, even to modify the price in order to obtain a free sample, at any time in its sole discretion in accordance with business interests.

We also remind Users that where products and/or samples, as well as additional products to the same ISDIN products, are given to users free of charge on an exceptional basis due to temporary promotions offered by ISDIN, these will not be refundable and cannot be exchanged for other ISDIN products or for their economic value.

Delivery Price and Costs

The price of the products indicated on ISDIN e-commerce is in U.S.A. dollars ($) and include all applicable taxes and fees. Where applicable, ISDIN will inform the Users that the price has been customized on the basis of automated decision-making. The price of the products does not include delivery expenses, which must be added to the price of the products and which will be duly communicated to the User during the order review process before confirming and submitting the User’s order. Delivery costs may vary depending on the delivery method chosen.

ISDIN reserves the right to modify the price of the products, without these modifications affecting orders already confirmed by ISDIN.

Order Confirmation

Once the order has been placed by the User, ISDIN will send an order confirmation email to the email address provided by the User in the registration form and/or checkout page, if applicable. All Users shall be encouraged to check their SPAM inbox,as some time it may be possible due to the User’s email setting configuration to receive the payment confirmation email there. The email will include the order number, as well as the information required by applicable regulations. Once the order confirmation email has been received, the User may cancel the order by contacting customer service, without prejudice to his/her right of return, as set forth in these Terms and Conditions of Sale.

Notwithstanding the foregoing, ISDIN reserves the right to cancel the order placed by the User, without being able to be held responsible, for justified reasons, including, but not limited to: (a) unavailability of the product; (b) inability to process payment; (c) error in the price of the product offered on ISDIN e-commerce and after contacting the User and offering the possibility of reordering the product at the correct price; or (d) false or incorrect information provided by the User in the registration form and/or checkout page, if applicable. If ISDIN has already received payment for the product price of the canceled order, ISDIN will reimburse the User for such amount to the same payment method that the User used to pay the product price of the canceled order.

Payment Methods

The payment of the price for the ISDIN products can be made by means of any of the following payment methods:

Credit or Debit card (VISA, Mastercard or American Express) by means of our secure payment card platform;

Paypal.

Google Pay

Apple Pay.

In the event of paying with credit or debit card, when clicking the button “Pay Now”, the User acknowledges that he/she is confirming that he/she is the legitimate owner of the credit or debit card. To minimize the non authorized access risk, the User’s credit or debit card data will be codified. The credit or debit cards are subject to checks and authorizations by its issuing entity, but if such entity does not authorize payment,or the card has been blocked/rejected the purchase will not be formalized with the User and ISDIN shall not be held liable for any delay or non-delivery. ISDIN will cooperate appropriately with the User and/or law enforcement and/or judicial authorities to detect and/or investigate fraudulent transactions linked to the debit or credit card used to pay for the Products.

The User shall be responsible for any charges that may be applied by the credit or debit card issuer, his/her bank or other payment institution, as well as currency exchange rates, as a result of the processing of the payment of the price of the product. If ISDIN is unable to process the User’s payment for any reason, ISDIN will inform you and cancel his/her order, without any liability whatsoever.

The User will bear both the charges and surcharges that the entity that has issued the credit or debit card, their bank or other payment institution may levy, as well as the exchange of the type of currency, as a result of the processing of the payment of the price of the product. If ISDIN is unable to process their payment for any reason, ISDIN will inform them and cancel their order, without any liability.

Furthermore, ISDIN shall in no event be liable for the User's failure to take security measures in relation to the safekeeping of the User's credit or debit card and the User's security keys and/or passwords.

Delivery

Products purchased through ISDIN e-commerce will be delivered exclusively in the USA. The products will be delivered by the transport and/or courier service company contracted by ISDIN (hereinafter, the "Courier”). The Courier will deliver the products (i) to the particular address indicated by the User in his/her order or (ii) to the delivery point chosen by the User when placing his/her order.

If the User has chosen to have the products delivered to a particular address and delivery could not be made on the first attempt, the Courier will contact the User to arrange a date and time for delivery on a second attempt, at no additional cost to the User. If the Courier is unable to contact the User to arrange an appointment for the second delivery attempt or the delivery cannot be made on a second attempt, the order will be returned to the Courier's warehouse of origin, in which case we will inform the User by email so that the User can pick up the order at the Courier's warehouse of origin within a limited period of time. If the User does not collect the order within the time period indicated by email, ISDIN may cancel the order and refund the price of the products, minus the delivery costs.

In any case, ISDIN is not responsible for any delivery problems resulting from incorrect or inaccurate information provided by the User.

The products will be shipped once ISDIN has received payment of the price of the products. ISDIN will endeavor to deliver the products to the User within the delivery times indicated during the order review process prior to confirming and placing the order, unless a force majeure event occurs or is beyond ISDIN's control, in which case ISDIN will contact the User. Delivery times may vary depending on the shipping method chosen.

In the event that ISDIN has not delivered the products within thirty (30) calendar days from the order confirmation, the User shall have the right to cancel the order and ISDIN will refund the price of the product using the same payment procedure that the User used to pay the price of the product of the canceled order.

Depending on the Courier, the User may be able to track his order by clicking on the link included in the email sent with his order.

Legal warranty and nonconformity

For clarification purposes, ISDIN shall not be liable for any damage, alterations or modifications to the products caused by the User and/or attributable to misuse of the product.

In the event that the User detects any defect or non-conformity of the delivered product, the User may contact ISDIN customer service by calling +1 862-242-8129 or sending an email to consumercare.us@isdin.com.

In case of adverse reaction, the User should contact ISDIN through the web form "Adverse Effect" available at the following web address www.isdin.com/en-US/contact-us.

Return Policy

ISDIN products must have been purchased directly from the Website. ISDIN will not accept returns of ISDIN products purchased from other retail outlets. Please return those to the store or outlet where purchased.

Products must be returned within 30 days of order date if the product does not meet your reasonable expectations. Returned products must be returned in the same condition in which they were at the time of delivery, therefore used products will not be accepted. For illustrative purposes, the products must be returned unused, undamaged and, where applicable, unsealed, with their original packaging and labeling, and with all related accessories and documents.

We will make a determination, in our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you and used as intended.

Requests for refunds and exchanges will be reviewed and determined on a case by case basis. We reserve the right, in our reasonable discretion, to refuse to refund or exchange any product. In those cases, or if the returned products that do not comply with the conditions set out in this section, will not be accepted by ISDIN and will be returned to the User at the address provided by the User when placing the order. ISDIN will contact the User and return the products within a maximum period of thirty (30) calendar days after ISDIN is notified of the refusal to return the products.

If your product was damaged in transit, you may request a replacement of the purchased damaged product within 30 days.

Furthermore, products specified as non-returnable or not for resale cannot be returned, as well as products as part of a kit or pack cannot be returned separately.

Finally, keep in mind that original shipping costs are non-refundable

8.1. How to return a product:

1. Email us at consumercare.us@isdin.com within thirty (30) days of the date of your purchase with the following information:

Date of Purchase and order number

Product Name and quantity you wish to return

Reason for Return (if your product was damaged in transit, please attach pictures for our review).

2. Carefully pack the product(s) into a standard box and include the original invoice or a note with the order number and purchase date. Affix the prepaid label and take the package to any drop-off location of the courier shown on our pre-paid label. Please note that all Users shall receive said label within their order.

3. Once the products have been received, ISDIN will send a confirmation email to the User. For clarification purposes, this confirmation email does not constitute acceptance of the return by ISDIN, which is subject to compliance with the provisions of this section.

4. Once approved, ISDIN will proceed with the refund to the same payment method used and indicated by the User while purchasing the products, within 7-10 working days as of reception approval of the refund request, including having received the package with the purchased products to be returned in ISDIN’s facilities.

Contact

For further information, the User may contact ISDIN by any of the following means:

By ordinary postal mail, sending your communication to: 36 Cattano Avenue, 3rd Floor, Morristown, New Jersey (NJ), 07960;

By email, by sending an email to: consumercare.us@isdin.com;

By telephone, by calling the number +1 862-242-8129; or.

By means of the contact form available here.

10. Governing Law and Dispute Resolution

10.1. Governing Law, Dispute Resolution; Arbitration and Jurisdiction

The laws of the State of New York shall govern these Terms and Conditions of Sale. While we will make reasonable efforts to resolve any disagreements you may have with ISDIN, if these efforts fail, you agree that all claims, disputes or controversies against ISDIN arising out of these Terms and Conditions of Sale, or the purchase of any products ("Claims") are subject to fixed and binding arbitration (except for matters that may be taken to small claims court), no matter what legal theory they are based on or what remedy (damages, or injunctive or declaratory relief) they seek. This includes Claims based on contract, tort (including intentional tort), fraud, agency, your or our negligence, statutory or regulatory provisions, or any other sources of law; Claims made as counterclaims, cross-claims, third- party claims, interpleaders or otherwise; and Claims made independently or with other claims. The party filing an arbitration must submit Claims to the American Arbitration Association and follow its rules and procedures for initiating and pursuing an arbitration. Any arbitration hearing that you attend will be held at a place chosen by the American Arbitration Association in the same city as the U.S. District Court closest to your then current residential address, or at some other place to which you and ISDIN agree in writing, and the arbitrator shall apply New York law consistent with the Federal Arbitration Act. YOU SHALL NOT BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER USERS OR TO ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. You may obtain copies of the current rules, and forms and instructions for initiating an arbitration by contacting the American Arbitration Association at using the contact information noted below.

American Arbitration Association

800-778-7879 (toll-free)

Website: www.adr.org

A single, neutral arbitrator will resolve Claims. The arbitrator will be either a lawyer with at least ten (10) years’ experience or a retired or former judge, selected in accordance with the rules of the American Arbitration Association. The arbitration will follow the procedures and rules of the American Arbitration Association which are in effect on the date the arbitration is filed unless those procedures and rules are inconsistent with these Terms and Conditions of Sale, in which case these Terms and Conditions of Sale will prevail. Those procedures and rules may limit the discovery available to you or us. The arbitrator will take reasonable steps to protect your customer account information and other confidential information if requested to do so by you or ISDIN. Each party to the arbitration will bear the expense of that party's attorneys, experts, and witnesses, and other expenses, regardless of which party prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so determines. The arbitrator's award is final and binding on the parties unless we or you appeal it in writing to the arbitration firm within fifteen (15) days of notice of the award. The appeal must request a new arbitration before a panel of three neutral arbitrators designated by the American Arbitration Association. An award by a panel is final and binding on the parties after fifteen (15) days has passed. Any Claim you have must be commenced within one (1) year after the date the Claim arises. As noted above, you and Company hereby voluntarily and knowingly waive any right either may have to a jury trial.

ANY CLAIM YOU HAVE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE DATE THE CLAIM ARISES. AS NOTED ABOVE, YOU AND COMPANY HEREBY VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT EITHER MAY HAVE TO A JURY TRIAL.

We will not choose to arbitrate any Claim you bring in small claims court. However, if such a Claim is transferred, removed or appealed to a different court, ISDIN may then choose to arbitrate.

In the event this arbitration clause is not enforceable by the specified arbitration organization, the parties will mutually agree upon another arbitration organization that will enforce this clause.

Please note that, the laws of other countries may differ regarding the access and use of the Website. We make no representations regarding the legality of this Website in any other country and it is your responsibility to ensure that your use complies with all applicable laws outside of the U.S.A.

10.2. Class Action Waiver

YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND ISDIN ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND. CLAIMS AND REMEDIES SOUGHT AS PART OF A CLASS ACTION, PRIVATE ATTORNEY GENERAL OR OTHER REPRESENTATIVE ACTION ARE SUBJECT TO ARBITRATION ONLY ON AN INDIVIDUAL (NON-CLASS, NON-REPRESENTATIVE) BASIS, AND THE ARBITRATOR MAY AWARD RELIEF ONLY ON AN INDIVIDUAL (NON-CLASS, NON-REPRESENTATIVE) BASIS.

LOVE ISDIN COMMUNITY TERMS AND CONDITIONS

Love ISDIN Community Objective

This document contains Love ISDIN Community Terms and Conditions (hereinafter the “Love Isdin Terms and Conditions”) that regulate the use of the ISDIN loyalty program, included within the website (hereinafter, “Love Isdin”), owned by ISDIN. Contact email is consumercare.us@isdin.com.

Love Isdin will aim to facilitate the relationship with IsdinLovers, through a new digital communication channel, making available to IsdinLovers various experiences to get to know and try ISDIN products, as well as enjoy educational and informative tools on skin care.

In addition, Love Isdin will work as a loyalty portal in which ISDIN will award points to IsdinLovers by scanning the QR codes available, both in the ISDIN products as well as in the different communication campaigns carried out by ISDIN (hereinafter, “ISDIN QR), and/or through participating in actions that award points, in accordance with what is defined in these Love Isdin Terms and Conditions. These points will be redeemable for certain experiences that may consist, by way of example and not exhaustively, of training and information actions, participation in events, the achievement of certain benefits related to skin care and well-being, discounts for the purchase of ISDIN products through ISDIN E-Commerce, sweepstakes, etc. (hereinafter, “Love Isdin Experience/s”).

Love Isdin will not provide medical or assistance of any kind. The information available on this Website is provided for informational and educational purposes only and is not intended to be a substitute for consulting a health care professional or obtaining professional medical advice, diagnosis, or treatment. We do not directly or indirectly practice medicine, render medical advice, or dispense medical services through Love Isdin. Nothing contained in the content of Love Isdin should be intended to be a medical diagnosis or treatment directive or recommendation. Any reference in relation to medical services or prescription drugs in the Love Isdin Terms and Conditions does not constitute medical advice. ISDIN does not endorse or assume responsibility for any specific physician, product, procedure, opinion, service, or other information that may be mentioned or linked to through Love Isdin. Reliance on any information provided by ISDIN or employees of ISDIN is solely at the User’s own risk. Users shall always seek the advice of your physician or other qualified healthcare professional. Users shall also check all product information (including package inserts) regarding dosage, precautions, warnings, interactions and contraindications before administering or using any device, drug, herb, vitamin or supplement.Moreover, any references to medical services or prescription drugs in the Love Isdin Terms and Conditions shall not apply to Users under any circumstances.

The inclusion of any Love Isdin Experience on the website at any given time does not imply or guarantee that said Love Isdin Experience will be available at all times. ISDIN reserves the right to discontinue the continuity of an Love Isdin Experience at any time.

Product images and Love Isdin Experiences are shown on Love Isdin for illustrative purposes. Therefore, the IsdinLover must rely exclusively on the description of the product and the Love Isdin Experience and its characteristics, as indicated on the website.

Likewise, please note that ISDIN reserves the right to decide at any time the content offered through Love Isdin. ISDIN may, at any time and without prior notice, modify the design, presentation and/or configuration of Love Isdin, and may include new, or remove, content. ISDIN reserves the right to stop providing access, at any moment and without prior notice, to any of the content, product, or materials included in Love Isdin, without this action leading to Users compensation.

The use of the Love Isdin section on the website implies acceptance of these Love Isdin Terms and Conditions as well as all other conditions to which the IsdinLover is subject, such as the Terms and Conditions of Sale and the Terms of Use, and in particular the Privacy Policy and Cookie Policy.

These Love Isdin Terms and Conditions are applicable as of their posting on ISDIN’s website. Each access and/or registration in Love Isdin is governed by the Love Isdin Terms and Conditions applicable on the date of registration (or, in the case of a Guest, on the date of access). For this reason, the IsdinLover must read the Love Isdin Terms and Conditions before using the website. As proof of their knowledge and acceptance, the IsdinLover must click the “I have read and accept the Terms and Conditions and I have reviewed and understand the Privacy Policy” button if they agree, once selected, to access all Love Isdin content.

The procedures for using Love Isdin are those described in these Love Isdin Terms and Conditions, as well as any other specific procedures that may be indicated on the screen while browsing, so that the IsdinLover declares that he/she is aware of and accepts these procedures as necessary for using Love Isdin. The most updated version of the Love Isdin Terms and Conditions will always be available in the Love Isdin Terms and Conditions section.

ISDIN reserves the right to decide from time to time the contents offered through Love Isdin. Thus, ISDIN may, at any time and without prior notice, modify the design, presentation and/or configuration of Love Isdin, and may even include new content. In this regard, and unless otherwise provided, it shall be understood that such new content shall be governed by the provisions of the Love Isdin Terms and Conditions in force at that time. Likewise, ISDIN reserves the right to cease providing access, at any time and without prior notice, to any of the contents included in Love Isdin.

Earning Points

Through Love Isdin, the IsdinLover can earn points in the following ways:

2.1.) Earning points for scanning an ISDIN QR (hereinafter referred to as “QR Points”):

The award of the QR Points will occur when the IsdinLover has previously and legitimately acquired, through an equally legitimate buying channel, an ISDIN product that contains a valid QR code on its packaging or package (that has not been previously scanned) or when they scan an ISDIN QR inserted in any communication campaign carried out by ISDIN and that, once scanned, directs them to the website and that has been successfully registered following the instructions on the website.

In those cases where the purchased product does not contain the QR code on its packaging, the IsdinLover may send, within two (2) months of the purchase of the product, an email to consumercare.us@isdin.com requesting the awarding of the points corresponding to the purchased product, along with a photograph of the product and the purchase ticket showing the date of purchase thereof.

The number of QR Points awarded will vary depending on the product purchased by the IsdinLover and/or the communication campaign into which the scanned ISDIN QR is inserted.

Each ISDIN QR code included on the packaging of the product in question may only be used once. If the QR code is invalid after reading, the instructions on the website must be followed. In any other case, the IsdinLover may contact ISDIN via an email sent to the following address consumercare.us@isdin.com.

In addition, Love Isdin makes available to the IsdinLover the possibility of obtaining bonus points and/or multiplying, according to the requirements and conditions that will be established, the QR Points obtained after scanning an ISDIN product through the use and redemption of coupons, which will be generated, in each case, under the conditions that ISDIN determines and which may vary over time.

In this sense, ISDIN offers a new functionality through Love Isdin, called “Coupons” that will allow the IsdinLover, in certain cases and after compliance with the requirements that each Coupon establishes (e.g., validity period, product to be scanned, number of points to multiply, etc.), to earn bonus points and/or multiply the QR Points that correspond to a certain product in its user account.

There will be different categories and requirements for use of each of the Coupons and they may be modified unilaterally by ISDIN, informing users through the website itself of the requirements for obtaining and redeeming/redeeming each Coupon.

2.2.) Earning points for participation in certain actions (hereinafter, “Love Isdin Action Points”):

The awarding of these Love Isdin Action Points will occur when the IsdinLover has participated in and completed those actions, challenges, activities that entitle the awarding of points (hereinafter, “Love Isdin Action”), and that are thus referenced on the Love Isdin itself. The number of Love Isdin Action Points allocated will vary depending on each Love Isdin Action in which they participate. Isdin will define and advertise through the Love Isdin section itself and, prior to the IsdinLover’s participation in the Action, the number of Love Isdin Action Points to be allocated for each Love Isdin Action.

ISDIN reserves the right at any time to modify the points earning systems and must communicate this to the IsdinLovers through the modification and publication of these Terms and Conditions.

The IsdinLover may redeem points in accordance with the provisions of point 4 of these Love Isdin Terms and Conditions.

Point redemption

Points earned through Love Isdin will be redeemable only through the website and under the Love Isdin Terms and Conditions, which must be accepted by the IsdinLover at the time of registration with Love Isdin in order to redeem points.

Points will be redeemable for Love Isdin Experiences (for example, without limitation, Love Isdin Experiences could consist of educational and informational actions, ISDIN products, participation in events, the achievement of certain benefits related to skin care and wellness, discounts for the purchase of ISDIN products, etc.). The Love Isdin Experiences will be subject, where appropriate, to their own specific conditions, which will be made known to the IsdinLovers in each specific case. The IsdinLover may have to pay shipping costs for obtaining Love Isdin Experiences, which will be communicated to the IsdinLover during the order review process before confirming and placing the order. Delivery charges may vary depending on the shipping method chosen.

ISDIN reserves the right to decide at any time the Love Isdin Experiences for which points earned through Love Isdin can be redeemed.

Points will only be valid for the IsdinLover that generated them and may not be transferred or redeemed by third parties, and the sale of the points or Love Isdin Experiences as well as the use of Love ISDIN for profit purposes is expressly prohibited. To this regard, we recall to all IsdinLovers that the credentials for accessing to the website are non-transferrable and confidential, therefore, under no circumstances will be ISDIN liable for their loss or theft, nor either for a non authorized third party redeeming the QR Points.

Love Isdin Points and Experiences are not redeemable for cash or virtual money or for any other type of asset. Love Isdin Experiences may not be shared with third parties or transmitted free of charge or for profit to third parties. ISDIN will be exempt from any liability (i) that may arise from the possible errors existing in the data provided by the IsdinLover in the event that their identification or location is not possible, (ii) as well as from any misuse of the points and Love Isdin Experiences by the IsdinLover. Likewise, IsdinLovers will be entitled exclusively to the enjoyment of the Love Isdin Experience obtained as such, without in any case being able to request any financial consideration in the event of a waiver of said Love Isdin Experience.

ISDIN will be exempt from any obligation or compensation to participants, or from any liability, if, due to force majeure, by legal imperative, or for any other cause not attributable to or beyond ISDIN’s control, the Love Isdin Experience is suspended or annulled, in whole or in part. In any case, any suspension or annulment would be duly communicated to the IsdinLovers affected by such suspension or annulment. As a result, the IsdinLover will not be entitled to any financial or non-financial compensation.

In any case, the use of the points for purposes other than those provided for in these Love Isdin Terms and Conditions (i) may entail the annulment of the accumulated points; (ii) will in any case exempt ISDIN from any liability to IsdinLover and to any third party, ISDIN also reserving all actions corresponding to them in Law.

Expiry of Love Isdin points

Points earned through Love Isdin during the calendar year (1 January to 31 December) will expire on 31 October of the calendar year following the year they were earned, without the expiry of the points granting any right to the IsdinLover.

Love ISDIN Community Terms and Conditions acceptance

Access to and registration in Love Isdin by the IsdinLover implies the unreserved acceptance of these Love Isdin Terms and Conditions, and in particular the Privacy Policy and the Cookies Policy.

ISDIN may offer temporary promotional services or actions through Love Isdin that will be subject, where appropriate, to their own particular conditions, which will be made known to the IsdinLovers in each specific case.

These Love Isdin Terms and Conditions are applicable as of their posting on Love Isdin, therefore, the website. Each access and/or registration in Love Isdin is governed by the Love Isdin Terms and Conditions applicable on the date of registration or subsequent acceptance of these Love Isdin Terms and Conditions (or, in the case of unregistered IsdinLovers, on the date of access). For this reason, the IsdinLover must read the Terms and Conditions before using Love Isdin.

The procedures for using Love Isdin are those described in these Terms and Conditions as well as those other specific procedures indicated on the screen during browsing, so that the IsdinLover declares that they know and accept said procedures as necessary for the use of Love Isdin. The current version of the Terms and Conditions will always be available in the Love Isdin Terms and Conditions section.

ISDIN reserves the right to decide at any time the content offered through Love Isdin. In this way, ISDIN may, at any time and without prior notice, modify the design, presentation and/or configuration of Love Isdin and may even include new content. In this regard, and unless otherwise provided, it will be understood that such new content will be governed by the provisions of the Terms and Conditions in force at that time. In addition, ISDIN reserves the right to stop providing access, at any time and without prior notice, to any of the content contained in Love Isdin.

Term and Termination of Love Isdin

These Terms and Conditions shall have an indefinite duration.

The IsdinLover may request, at any time and without needing to specify the reason, the termination of his/her registration with Love Isdin by sending an email to consumercare.us@isdin.com. The voluntary request for deregistration, as well as the request for consent withdrawal and/or cancellation of his/her personal data from ISDIN's information systems, will entail the deletion of the account in question and of all the points obtained by the IsdinLover, as well as of all the information collected and stored. Notwithstanding the foregoing, the IsdinLover's personal data will remain blocked in our systems for the legally established periods. For more information on data retention periods, please refer to the Privacy Policy.

Without prejudice to the provisions of the preceding paragraphs, ISDIN may suspend or definitively cancel the IsdinLover's registration, immediately and without prior notice, as a result of improper use of Love Isdin or in the event of serious breach of any other obligations contained in these Love Isdin Terms and Conditions. In this event, ISDIN will eliminate all the points accumulated to date without being able to request their exchange.

In this regard, ISDIN may temporarily block the account of an IsdinLover in those cases in which there are indications of non-compliance with its obligations or misuse of Love Isdin, which may be reinstated once ISDIN has been able to verify that the facts do not entail suspension from Love Isdin.

Validity and Integrity

The declaration of nullity or invalidity of any provision contained in these Love Isdin Terms and Conditions shall not affect the validity and effectiveness of the remaining provisions, which shall remain in full force and effect.

ISDIN's waiver of any provision of these Love Isdin Terms and Conditions shall not be construed as a waiver of any other provision of these Love Isdin Terms and Conditions.

These Love Isdin Terms and Conditions constitute the entire agreement between the parties, superseding any prior written or oral agreement, understanding, affirmation, representation, negotiation or intended agreement relating to this subject matter.

Personal Data

The IsdinLover is informed that the personal data provided by him/her will be processed in accordance with ISDIN's Privacy Policy and Cookie Policy.

IsdinLover’s information veracity

All information provided by the IsdinLover through Love Isdin must be truthful. For these purposes, the IsdinLover guarantees and assumes responsibility for the truthfulness and accuracy of the personal data communicated. In any case, ISDIN reserves the right to request proof of purchase of the ISDIN product from the IsdinLover during the month following the scanning of the ISDIN product. In this regard, ISDIN may delete without prior notice those accounts that contain false information or that in one way or another do not reflect the real identity of the IsdinLover, without prejudice to any other actions that may be applicable by law.

Likewise, it shall be the IsdinLover's responsibility to keep the information provided up to date.

Love Isdin’s Correct Use

IsdinLover shall refrain from issuing denigrating or defamatory messages, as well as from engaging in any other conduct that is offensive, contrary to the law, morality, public order or that could in any other way harm or cause damage to the image of the products marketed by ISDIN or companies in its group. In particular, and without being exhaustive, IsdinLover shall refrain from making any statements or conduct that could be classified as racist, offensive, defamatory, violent or aggressive or that could in any way negatively affect the image and reputation of the brands or products of ISDIN or companies in its group.

Any repeated or serious infringement of the Love Isdin Terms and Conditions described above, as well as any infringement of the provisions of the preceding paragraph, will entail the loss of the right to access and use Love Isdin, and ISDIN reserves the right to take any legal action to which it may be entitled by law.

In this regard and without prejudice to the foregoing, ISDIN reserves the right to automatically remove from the IsdinLover registry all points that have been obtained by actions that violate the correct use of Love Isdin, as set forth in these Love Isdin Terms and Conditions.

Love Isdin may be accessed outside U.S.A. and used in any country or jurisdiction as long as its use is not contrary to laws or regulations in force at any given time, without prejudice to the fact that the Love Isdin Experiences may only be enjoyed in U.S.A. territory, in accordance with the provisions of point 3 of these Love Isdin Terms and Conditions. Notwithstanding the foregoing, Love Isdin is designed to be used by any natural person who complies with and accepts these Love Isdin Terms and Conditions.

Third Party Links

12.1. Links to other websites

This Website may contain links to other Websites not owned or maintained by ISDIN. These Love Isdin Terms and Conditions refer solely to Love Isdin, and do not apply to links or third party websites accessible through Love Isdin.

In the event that Love Isdin has links or hyperlinks to other Internet sites, ISDIN shall not exercise any control over these sites and contents. Under no circumstances will ISDIN assume any responsibility for the contents of any link belonging to an external website, nor will it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, truthfulness and validity of any material or information contained in the head of the hyperlinks or other Internet sites.

These links are provided solely to inform IsdinLover of the existence of other sources of information on a particular subject, and the inclusion of a link does not imply endorsement of the linked website by ISDIN.

We encourage you to be aware when you leave our Website and to read the terms and conditions and privacy statements of each and every website that you visit. We are not responsible for the practices or the content of such other websites. In the event of accessing and browsing through third party websites, the user is subject to those third parties policies. ISDIN shall not be responsible for those third party websites.

12.2. Other website’s links that lead to Love Isdin

Links to Love Isdin placed on third party web pages or services must comply with the following conditions: (a) the link will only allow access to Love Isdin but may not reproduce Love Isdin or parts thereof in any form, (b) it is not permitted to link to sections of Love Isdin other than those which are public; c) it is not permitted to create a browser or border environment on the Love Isdin sections, nor may Love Isdin be modified in any other way, d) it is not permitted to make false, inaccurate or incorrect statements or indications about Love Isdin and/or, in particular, to state or imply that ISDIN has authorized the link or that it has supervised or assumed in any way the contents made available on the web page on which the link is established, e) except for those signs that are part of the link itself, f) the web page on which the link is established may not contain any trademark, logo, slogan or other distinctive signs of ISDIN, f) the web page or the service on which the link is offered shall not contain information or content that is illicit, contrary to generally accepted morals and good customs and public order, nor shall it contain content contrary to any third party rights, including intellectual and industrial property rights and/or the right to honor, to personal or family privacy or to one's own image or any other right of third parties, nor shall it contain any content that is contrary to the rights of third parties, including intellectual and industrial property rights and/or the right to honor, to personal or family intimacy or to one's own image or to any other right of third parties.

In the event that a link is included to Love Isdin that allows the contents of the same to be reproduced, these contents may not mislead, confuse or deceive Users as to the origin of the contents of Love Isdin, nor may they constitute an act of unfair comparison or imitation or take advantage of the reputation of ISDIN.

ISDIN has neither the power nor the human and technical means to know, control or approve all the information, contents, products or services provided by other websites or services that have established links to Love Isdin. In this sense, ISDIN assumes no responsibility whatsoever for any aspect relating to the website or service that establishes such a link, specifically, but not limited to, its operation, access, data, information, files, quality and reliability of its products and services, its own links and/or any of its contents in general.

We encourage you to be aware when you leave our Website and to read the terms and conditions and privacy statements of each and every website that you visit. We are not responsible for the practices or the content of such other websites. In the event of accessing and browsing through third party websites, the user is subject to those third parties policies. ISDIN shall not be responsible for those third party websites.

Intellectual and Industrial Property Rights

13.1. Intellectual Property

Both Love Isdin and its content (including, but not limited to, software, content, copyright, trademarks, distinctive signs, trade names, graphic design, source code, logos, texts, graphics, illustrations, domain names, photographs, and any other material subject to protection, etc.), unless otherwise indicated, are the exclusive property of ISDIN or ISDIN has the corresponding license from third parties and are protected by current intellectual and industrial property regulations.

ISDIN does not grant any type of license or authorization of use to the IsdinLover on its intellectual and industrial property rights or on any other right related to Love Isdin and the services or content offered therein beyond what is necessary for the use of Love Isdin subject to the Love Isdin Terms and Conditions.

Therefore, the IsdinLover recognizes that the reproduction, distribution, commercialization, transformation, public communication and, in general, any other form of exploitation, by any procedure, of all or part of the contents of Love Isdin for purposes other than the consented use of Love Isdin, constitutes an infringement of the Intellectual and/or Industrial Property rights of ISDIN or the owner thereof and may give rise to the exercise of any judicial or extrajudicial actions that may correspond in the exercise of their rights. Therefore, the User commits not to copy, distribute, modify or make derivative works of any materials without the prior written consent of ISDIN except as expressly set forth in these Terms of Use, no license is granted to the User and no rights are conveyed by virtue of accessing or using the Website. All rights not expressly granted under these Terms of Use are reserved by ISDIN.

Therefore, the User acknowledges and agrees that the Website is provided under license, and not sold, to the User and its use. The User does not acquire any ownership interest in the Website under these Terms of Use, or any other rights other than to use the Website in accordance with the license granted, and subject to all terms, conditions, and restrictions under these Terms of Use. We grant to the User a limited, personal, non-commercial, non-exclusive, revocable, non-assignable, and non-transferable license to access (but not through scraping, spidering, crawling, or other technology or software used to access data) and display any content (excluding any software code) solely for his/her personal use in connection with accessing and using the Website as reasonably necessary to use it for its intended purpose. user may not insert any code or product to manipulate the Website. 

Nor in its totality nor partially, the Love Isdin content may be systematically extracted or reused without the express written consent of ISDIN, regardless of the means of extraction, including content extraction tools or robots.

ISDIN reserves the right to request collaboration from the IsdinLover to verify the genuineness and veracity of the ISDIN products purchased by the IsdinLover in order to assist in the best defense of its legitimate rights and interests as the manufacturer of the ISDIN products.

In the event of sharing or publishing on Love Isdin any content that is protected by intellectual or industrial property rights, whether its own or those of third parties, or that shows the image, voice or name of identifiable persons, whether that of IsdinLover itself or of third parties, IsdinLover guarantees that it holds the necessary rights and/or authorizations to grant ISDIN a free and indefinite license to use such content peacefully in online and/or offline media at a promotional level and/or for the purposes indicated in each case, worldwide and without limitation in time.

13.2. No Ideas Accepted

ISDIN does not accept any unsolicited ideas from outside the company including without limitation suggestions about advertising or promotions, or merchandising of any products, additions to our services, or changes in methods of doing business. ISDIN may already be working on or may in the future work on a similar idea. This policy eliminates concerns about ownership of such ideas. If, notwithstanding this policy, the User submits an unsolicited idea to this Website, he/she understands and acknowledges that such idea is not submitted in confidence and ISDIN does not assume obligation, expressed or implied, by considering it. The User further understands that ISDIN shall exclusively own all known or hereafter existing rights to the idea everywhere in the world, and that such idea is hereby irrevocably assigned to us. Without limiting the foregoing, to the extent any such assignment is deemed unenforceable, and or to the extent necessary for ISDIN to utilize your submission, the User hereby grants to ISDIN an irrevocable, perpetual, world-wide license to use the idea and any associated intellectual property in any manner, in any medium now known or hereafter developed, without compensation to the User.

Modifications to Love ISDIN Community Terms and Conditions

ISDIN reserves the right to unilaterally modify these Love Isdin Terms and Conditions at any time for legal reasons, due to technical reasons and/or changes in Love Isdin or in regulations or corporate decisions.

If any update to these Love Isdin Terms and Conditions affects the use of Love Isdin or the IsdinLover's legal rights as a user, ISDIN must notify the IsdinLover prior to the effective date of the update with the IsdinLover's account. These updated Terms and Conditions shall become once published on the website..

If an IsdinLover does not agree to ISDIN's updates to the Terms and Conditions, IsdinLover must cancel his or her Love Isdin account prior to the effective date of the updated Terms and Conditions. If the IsdinLover continues to use the website, obtaining points, exchanging points and enjoying Love Isdin Experiences or accessing the website after the updates become effective, the IsdinLover will be legally bound by the updated Love Isdin Terms and Conditions.

All modifications to these Terms and Conditions will be posted "online".

Access to Love Isdin

ISDIN makes every effort to ensure the accessibility of Love Isdin, but is under no obligation to do so.

ISDIN warns that for maintenance and updating purposes, as well as for other reasons, especially of a technical nature, access to Love Isdin may be interrupted. ISDIN accepts no responsibility in any case for such interruptions or for the consequences that these may have for the IsdinLover, although it will try, as far as possible, to minimize the inconvenience caused by these operations.

In any case, ISDIN undertakes to do everything in its power to offer quality content and services, competent and adapted to the standard computer systems present on the market, although in no case does it guarantee the absence of errors, defects or design flaws that may make their use and/or installation impossible. ISDIN shall in no event be held liable for any direct or indirect consequences and/or possible damage caused by defects and/or hacking of these programs.

Responsibility

ISDIN shall not be liable for any delay or failure to perform its obligations if such delay or failure is due to circumstances beyond ISDIN's reasonable control.

Except as otherwise expressly provided in these Love Isdin Terms and Conditions, ISDIN's liability is strictly limited to the correct operational functioning of Love Isdin.

THEREFORE, WHILE ISDIN USES REASONABLE EFFORTS TO INCLUDE UP-TO-DATE INFORMATION ON LOVE ISDIN, EXCEPT FOR THE EXPRESS WARRANTIES STATED ON LOVE ISDIN, ISDIN MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE ACCURACY OR COMPLETENESS OF INFORMATION ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE USER’S USE OF THE WEBSITE IS AT HIS/HER OWN RISK. LOVE ISDIN, INCLUDING ALL CONTENT MADE AVAILABLE ON OR ACCESSED THROUGH THE WEBSITE, IS PROVIDED "AS IS" AND ISDIN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT ON IT. FURTHER, TO THE FULLEST EXTENT PERMISSIBLE BY LAW, ISDIN DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ISDIN DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEBSITE OR ANY MATERIALS OR CONTENT CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED AS SOON AS POSSIBLE, OR THAT LOVE ISDIN OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULLEST EXTENT PERMITTED BY LAW, ISDIN SHALL NOT BE LIABLE FOR ITS USE, INCLUDING, WITHOUT LIMITATION, THE CONTENT AND ANY ERRORS CONTAINED THEREIN.

IN NO EVENT WILL ISDIN SHALL BE LIABLE UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR, AMONG OTHERS, ANY LOST PROFITS, LOST DATA, LOST OPPORTUNITIES, COSTS OF COVER, EXEMPLARY, PUNITIVE, PERSONAL INJURY/WRONGFUL DEATH, SPECIAL, INCIDENTAL, INDIRECT OR OTHER CONSEQUENTIAL DAMAGES. FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ISDIN BE LIABLE OR FOR ANY DIRECT DAMAGES ABOVE WHAT YOU PAID TO COMPANY FOR PRODUCTS AND SERVICES, AND/OR ANY OTHER DAMAGES RESULTING FROM THE USER'S USE OF THE WEBSITE, EACH OF WHICH, TO THE FULLEST EXTENT PERMITTED BY LAW, IS HEREBY EXCLUDED BY AGREEMENT OF THE PARTIES REGARDLESS OF WHETHER OR NOT EITHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

MOREOVER, UNDER NO CIRCUMSTANCES SHALL ISDIN BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (EVEN IF ISDIN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM ANY ASPECT OF YOUR USE OF LOVE ISDIN, INCLUDING BUT NOT LIMITED TO RELIANCE BY ANY USER ON ANY INFORMATION OBTAINED THEREFROM; OR FROM MISTAKES, OMISSIONS, INTERRUPTIONS OR DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, COMMUNICATIONS, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO SERVICES WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF LOVE ISDIN, FROM THE INABILITY TO USE LOVE ISDIN, OR THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF LOVE ISDIN, SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH LOVE ISDIN OR ANY LINKS ON THE SITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

Users agree to indemnify, defend and hold harmless, among others, ISDIN, its employees, directors, officers, agents, business partners, affiliates, contractors, distribution partners and representatives from and against any and all claims, demands, liabilities, costs or expenses, including attorney’s fees and costs, arising from, or related to (i) the User’s use of the Website, (ii) any breach by you of any of these Love Isdin Terms and Conditions, (iii) any violation of applicable law; (iv) use of the Website in regards to third parties by means of the user’s user and password.

Governing Law and Dispute Resolution

The laws of the State of New York shall govern these Terms of Use. While we will make reasonable efforts to resolve any disagreements you may have with ISDIN, if these efforts fail, you agree that all claims, disputes or controversies against ISDIN arising out of these Terms of Use, or the purchase of any products ("Claims") are subject to fixed and binding arbitration (except for matters that may be taken to small claims court), no matter what legal theory they are based on or what remedy (damages, or injunctive or declaratory relief) they seek. This includes Claims based on contract, tort (including intentional tort), fraud, agency, your or our negligence, statutory or regulatory provisions, or any other sources of law; Claims made as counterclaims, cross-claims, third- party claims, interpleaders or otherwise; and Claims made independently or with other claims. The party filing an arbitration must submit Claims to the American Arbitration Association and follow its rules and procedures for initiating and pursuing an arbitration. Any arbitration hearing that you attend will be held at a place chosen by the American Arbitration Association in the same city as the U.S. District Court closest to your then current residential address, or at some other place to which you and ISDIN agree in writing, and the arbitrator shall apply New York law consistent with the Federal Arbitration Act. YOU SHALL NOT BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER USERS OR TO ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. You may obtain copies of the current rules, and forms and instructions for initiating an arbitration by contacting the American Arbitration Association at using the contact information noted below.

American Arbitration Association

800-778-7879 (toll-free)

Website: www.adr.org

A single, neutral arbitrator will resolve Claims. The arbitrator will be either a lawyer with at least ten (10) years’ experience or a retired or former judge, selected in accordance with the rules of the American Arbitration Association. The arbitration will follow the procedures and rules of the American Arbitration Association which are in effect on the date the arbitration is filed unless those procedures and rules are inconsistent with these Terms of Use, in which case these Terms of Use will prevail. Those procedures and rules may limit the discovery available to you or us. The arbitrator will take reasonable steps to protect your customer account information and other confidential information if requested to do so by you or ISDIN. Each party to the arbitration will bear the expense of that party's attorneys, experts, and witnesses, and other expenses, regardless of which party prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so determines. The arbitrator's award is final and binding on the parties unless we or you appeal it in writing to the arbitration firm within fifteen (15) days of notice of the award. The appeal must request a new arbitration before a panel of three neutral arbitrators designated by the American Arbitration Association. An award by a panel is final and binding on the parties after fifteen (15) days has passed. Any Claim you have must be commenced within one (1) year after the date the Claim arises. As noted above, you and Company hereby voluntarily and knowingly waive any right either may have to a jury trial.

ANY CLAIM YOU HAVE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE DATE THE CLAIM ARISES. AS NOTED ABOVE, YOU AND COMPANY HEREBY VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT EITHER MAY HAVE TO A JURY TRIAL.

We will not choose to arbitrate any Claim you bring in small claims court. However, if such a Claim is transferred, removed or appealed to a different court, ISDIN may then choose to arbitrate.

In the event this arbitration clause is not enforceable by the specified arbitration organization, the parties will mutually agree upon another arbitration organization that will enforce this clause.

Please note that, the laws of other countries may differ regarding the access and use of the Website. We make no representations regarding the legality of this Website in any other country and it is your responsibility to ensure that your use complies with all applicable laws outside of the U.S.A.