How do I place an order?

1. Select your product(s) by clicking on 'add to bag’
2. If you have previously registered in LOVE ISDIN and your total points balance is higher than the value (in points) marked by the selected product, you can either add it to the cart using your points or pay in $.
3. After adding your products, you can continue shopping or select 'See bag' to pay.
4. Select 'See bag' to manage your shopping bag: change the quantity or edit the order.
5. Enter a discount code if available and continue.
6. Take a look as a guest or log in to your account.
7. If you check out as a guest, fill in your details and continue. If you log in to your account, select 'continue' or 'edit' to change personal information or data.
8. Select the shipping method, fill in your shipping and billing address, then continue.
9. Enter your card details and proceed to payment.
10. Once the order has been completed, your order number will be displayed on the page, and you will receive an additional notification once it has been shipped.

I have a discount code. Where do I use it?

1. Add products to your bag.
2. Once you have finished shopping, click "see bag" or “place order” to finalize your order.
3. At checkout, fill in the promo code and click "apply."

The discount will be applied to your order and reflected in the 'subtotal' section at checkout. If you have any incidents, errors, or problems with the payment process, do not hesitate to call us at +1 862-242-8129. We will be happy to help you.

We currently accept payments via credit and debit cards (AmEx, Visa and Mastercard, PayPal, and Apple Pay).
If your preferred payment method isn't on this list, let us know so we can consider it for a future integration.

How can I track my order?

You can view the status of your order(s) by logging into your account and going to the 'My Orders' section. This section will be updated when the order has been processed and again once shipped. We will email you once the order has left our warehouses, offering the tracking details so you can check its status as it is delivered.

What are ISDIN’s shipping options?

We currently offer three shipping options: Standard, Express, and Overnight.

1. Standard delivery:
   Delivered within 3-6 business days based on the distance to destination.

$8.95 for orders below $40.
$6.95 for orders between $40-$55.
Free for orders $55 and over

2. Express delivery:
   Delivered within 2-3 business days.

$16.99 for all orders.

3. Overnight delivery:
   Delivered within 1-2 business days.

$29.99 for all orders.

Orders from our Memphis, Tennessee warehouse are shipped Monday through Friday, excluding major holidays. We do not ship internationally.
Shipping fees are not cumulative towards discounts and promotions.

Contact us
If you have any questions or need more information, please email us at consumercare.us@isdin.com or call +1 862-242-8129 (Monday through Friday, 8:30 a.m. to 5:00 p.m. EST). We're here to help and ensure your shopping experience is excellent.

What do I do if I have received the wrong product or missing products?

Suppose a product is missing or there is an error in the order. In that case, you can fill out the form using the following link or write to us at consumercare.us@isdin.com, detailing what happened and specifying the order number so that we can help you with the replacement or shipment of the missing product as soon as possible.

How do I create an account on ISDIN?

1. Select 'My Account'
2. Enter your email: "Log in or join LOVE ISDIN."
3. Fill in your details (name, password, date of birth)
4. Select the "I do" button if you also want to receive our newsletter or "I just want to join"

How do I change the personal information on my account?

Go to your section and select the "My information" option. By clicking on edit within each section, you can add or modify the data related to your data (name, surname, telephone number, etc.), change your password, or log out, among others.

Do I need an account to buy on the ISDIN website?

You don't need an account to place an order. However, having an account can save you time during checkout, as it securely stores your address and payment details for future purchases. You can also become part of the Love ISDIN community and enjoy the benefits that come with it, such as access to exclusive experiences.

In which cases can I return an ISDIN order?

You can return an ISDIN order as long as:

-The products were purchased directly at www.isdin.com/us/. Returns will not be accepted for products purchased at other points of sale.
-The products must be returned in the same condition as at delivery time. They must be unused, undamaged, and, where appropriate, unsealed, with their original packaging, labeling, and related accessories and documents.
Products must be returned within 30 days of the order date. Returns of used products or products whose packaging has been opened or unsealed will not be accepted.
Original shipping costs are non-refundable.

For more information, please see our Return Policy section.

How can I return an ISDIN order?

If you are not completely satisfied with your purchase, do not hesitate to contact us by following these steps:

1. Write us an email at consumercare.us@isdin.com or fill out our form (section "returns") with the following information:

Date of purchase and order number
Name of the product and quantity you want to return
Reason for return
Photo/proof of product condition in case of damage

2. Our Consumer Care team will respond to your request within two working days. If your request is approved, we will send you a prepaid label with the address to which to ship the product(s) to print on it.
3. Carefully package the product(s) in a standard box and include the original order confirmation or a note with the order number and purchase date. Affix the prepaid label and take the package to any drop-off location of the courier shown on the label.
4. We will process the refund, sending it to the credit card or original payment method you used to place your order. The refund will be completed within 7-10 working days after we receive the package.

For more information, please see our Return Policy section.

What is ISDIN's policy on animal testing?

At ISDIN, we share your concern for animal welfare.
All of our cosmetic products are developed in accordance with current legislation. In the European Union, the law prohibits testing cosmetic products and their ingredients on animals. The safety of these products is evaluated using scientifically accepted alternative methods.
At ISDIN, we are committed to developing safe and effective products, made according to the highest quality standards.

What actions does ISDIN take to be sustainable?

We are constantly striving to be an even more sustainable company. At ISDIN, we work to minimize environmental impact at all stages of our manufacturing process. To learn everything we do, visit our website's About us/Our Commitment section.

How do I scan the QR to get the points?

You can earn points by following these simple steps:

1. Find the QR code of your ISDIN products on the inside of the top flap of the box or a sticker on the side.
2. Scan the QR code with your mobile camera. Focus on it for a few seconds, then click on the link that will appear.
3. Ready! Points will be accumulated for the purchase of this product and can be exchanged for exclusive experiences.

What do I do if the product does not have a QR?

If you have any problems with the QR code, write us an email at consumercare.us@isdin.com.

What are LOVE ISDIN bonuses for?

We want you to take care of your skin daily because loving it means taking care of it daily! That's why we reward your perseverance with the new LOVE ISDIN bonuses at ISDIN. Thanks to these bonuses, you'll get extra points on your next scan (in addition to the points you get for each product scan!). Now, following your routine and taking care of your skin has a reward!

How do bonuses work?

It's very easy! Scan your favorite product or sample with QR, and you'll get a bonus. On your next purchase, scan the bonus product, and you'll get to multiply your points. Psst, each bonus has a specific validity date; take advantage of them!