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FAQs

SHOPPING GUIDE

Buying at ISDIN Store is easy! Find the answer to any question you might have in this shopping guide we´ve prepared for you. Should you have any doubts we will be happy to help you, please contact Customer Care.



You can browse our web easily for the products by using the menu, the search field or different filter options. When you find a product you are interested in, you can find more detailed information about product properties by clicking the product image. Prices are shown without taxes.
Review your order, you can modify quantities or remove any item. Forgot something? No problem, we will save your shopping bag. Return to the store and continue buying with the “Continue Shopping” button. When you are ready you will see the total order value. If you wish, you can estimate shipping and taxes at this point. We offer free standard shipping for purchases of $100 or more and it will be automatically applied. We only ship to Continental U.S. When your order is complete proceed to checkout.
You will need to introduce delivery address and billing data. We will save your data in your account for your future orders. You can also add, edit or delete your addresses in your Address Book of your account. You can select the shipping method most suitable for you: The next step is to select your payment method preference. We offer the following options: Credit card: Visa, MasterCard, American Express, PayPal. Finally review your order; you can still edit your address details to ensure the delivery on the correct address. Confirm your order by clicking “Place your order”. You can pay easily and securely when shopping with us, introduce your credit card or PayPal details to complete the payment. Once payment is confirmed you will receive your order confirmation to your e-mail. If you need to change any detail on your order please contact us as soon as possible and we will guide you through.
We will proceed to prepare and dispatch your order on the same or next business day. You will receive the shipment confirmation with your tracking number and the invoice to your e-mail. By clicking on the tracking number you can review the delivery status of your order. Should you need any help please contact us. If your shipment option is FEDEX, the carrier will contact you in advance to schedule the delivery. If your shipment option is USPS and there is nobody on the shipping address the carrier will leave a peach-colored notice left with an article number associated with your item and instructions to schedule a redelivery on a day that's more convenient for you. We advise you to check your order upon arrival and please inform us about any damage or problem with your shipment.
You may return any product purchased on ISDIN Store as per our Returns Policy. We accept returns within 30 days of receipt. Please contact us with your return request; unregistered returns will not be refunded. We will offer free return shipment if your return request is a consequence of our error, for example if you received incorrect, damaged or defective product. We will arrange the return pick-up on the address you provide us. In other case we will ask you to return the product by your preferred carrier and pay the postage fee. Please return the goods in the original case or similar and pack securely to avoid any damage in transit. Once we receive your return we will proceed to the refund within 30 business days or handle the exchange and new delivery. Exchange will be possible only if the return is because of our error. We will refund to the same credit card or PayPal account of the original payment.

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